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Product Operations Lead job at Fountain

Fountain is enterprise software that accelerates global high volume hiring. Our customers hire millions of hourly workers annually in 78 countries. Job seekers often struggle to get connected with companies seeking hourly workers due to inefficiencies in their hiring processes, and Fountain makes it easier for them to get offers for work quickly. Getting hired fast eases some of the financial instability millions of families face.

Fountain is a Remote-first company that embraces a work from anywhere policy and offers flexibility on location, so our employees feel free to enjoy the world. Fountain is widely trusted by leading organizations, including Chipotle, StitchFix, GoPuff and Just Eat Takeaway.

We just 4.5Xed in valuation in our Series C, which was led by Softbank and B Capital. We plan on keeping this hyper-growth going this year! Come join us on this rocket ship!

We’re looking for a product operations lead to streamline the quality and speed of our product discovery and operations. Your “customers” will be a variety of internal constituents, including the VP of Product, the CEO, the Product Management team, and other cross-functional departments. You’ll be reporting directly to the VP of Product.

What you'll be doing:

Establish robust feedback loops and communication channels (e.g., Slack, email, newsletters) with product and customers/customer facing teams
Develop and own ongoing refinements to playbooks, knowledge base and operational best practices for the product team
Drive step change improvements in our product development process (e.g., beta programs) to increase product launch quality and timeliness of delivery
Ensure internal teams are aware of and educated on features before they are deployed
Keep both internal teams and relevant customers informed of product roadmap developments
Drive integrations quality by owning integrations and API quality
Own and improve messaging health and insights
Own our product tools as the “traffic cop” across feature flagging, experimentation, and onboarding flows
Build centralized sources of truths for key cross-functional metrics (e.g., feature requests, support tickets)

What you should bring:

Demonstrated experience in change management
Ability to structure analysis and derive data-driven insights
Ability to break-down ambiguous problems and turn them into actionable solutions and insights
Experience in consulting or business/product operations

Amazing Perks & Benefits we provide for our employees include (but are not limited to):

Flexible PTO & Work Hours

"Work from Anywhere" Policy

Comprehensive medical, dental, and vision coverage

HSA & FSA (Medical and Dependent Care)

Life Insurance & STD/LTD

16 Weeks Paid Parental Leave for Birth/Adoption

Wellness/Gym Reimbursement

Phone Stipend

Remote IT/Home Office Stipend

Learning and Development Reimbursements

Fun, interactive and inclusive team-building events, off-sites, and happy hours

401K Plan

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points.

We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

*Fountain is proud to be an Equal Opportunity Employer—M/F/D/V*

Product Operations Lead

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