What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Operations Lead position?

The suggested salary for this position is $134,900-$158,000*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Operations Lead job at Dave

Dave (Nasdaq: DAVE) is on a mission to build products that level the financial playing field. Our banking app helps millions of members bank, budget, find work, build credit, and access up to $500 advances without paying a fee. With a growing suite of tools and services, we provide a superior banking experience for anyone living paycheck to paycheck. We’re looking for high performers to be part of our journey to bring access to financial opportunity for everyone.

We are looking for a Product Ops Lead to develop and implement the programs and processes to enable our Product Management team to be the best it can be. This role reports directly to the Head of Product Management, and will work closely with the entire Product leadership team, as well as cross-functional leaders in other departments such as program management, design and engineering.

You will document and drive product discovery and development processes, both within Product and with our cross-functional partners in legal, compliance, product marketing, design and so on. You will bring consistency and rigor to our documentation, tools and processes. You will also invest time in team morale and professional development.

Ultimately your objective is to empower Product Managers to do their best work and more effectively collaborate and align with our many partners and cross-functional business stakeholders.

What you'll do:

Develop and evangelize cross functional product development processes and collaboration models with other functional groups
Own and become the internal expert in our product tools and software - rollout, training, consistency of use (Airtable, Confluence, JIRA, etc.)
Keep all product documentation templates - PRD, 1-pager, requirements and tickets - up to date and consistent
Manage team meetings, such as Product Reviews (agenda, pre-work, post-meeting follow-ups, etc.)
Pull together, edit and send the Product Management newsletter(s) communications
Liaise with other functional groups for customer insights both quantitative and qualitative - Customer Success, User Research and Customer Insights, Data Analytics - and create regular dialog, dashboards of record and repeatable processes
Identify continuous learning and professional development opportunities for Product team members (e.g., professional training workshops, conferences)
Plan and execute team offsites (with support and collaboration from our team admin)
Serve as a member of the Product Leadership team - owning all things process and operations
Manage the department budget
Setup onboarding and training of new team members
Create or support the creation of decks and presentations to leadership, such as recurring business updates (Weekly Business Review, Quarterly Business Review, Roadmap Review)
Help support and drive OKR and Roadmap planning
Identify and drive team building and team morale initiatives and activities
Build working relationships with cross-functional peers in Research, Design, Engineering, Marketing, Finance, Legal, Compliance, People

What you'll need:

8+ Years of experience in Product Management, product development and/or Technical Program Management
A willingness to wear multiple hats and do what is needed to move the team forward
Strong track record of cross-functional collaboration and stakeholder management
Exceptional communication skills
To be a proactive, self-starter
Familiar with agile processes and ceremonies
Working knowledge, if not expertise, with Airtable, Confluence, JIRA and the Google Workspace (especially Google Slides)
Experience building products in heavily regulated industries - finance, healthcare, etc. - and the processes needed to support
Know what it means to be an empowered product team, and what is needed to enable and support that
Well read on Product Management thinking (Marty Cagan/SVPG, etc.)

Don’t let imposter syndrome get in your way of an incredible opportunity. We’re looking for people who can help us achieve our mission and vision, not just check off the boxes. If you’re excited about this role, we encourage you to apply. You may just be the right candidate for this or other roles.

Why you’ll love working here:

At Dave, our people are just as important as our product. Our culture is a reflection of our values that guide who we are, how we work, and what we aspire to be. Daves are member centric, helpful, transparent, persistent, and better together. We strive to create an environment where all Daves feel valued, heard, and empowered to do their best work. As a virtual first company, team members can live and work anywhere in the United States, with the exception of Hawaii.

A few of our benefits & perks:

• Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals

• Flexible hours and virtual first work culture with a home office stipend

• Premium Medical, Dental, and Vision Insurance plans

• Generous paid parental and caregiver leave

• 401(k) savings plan with matching contributions

• Financial advisor and financial wellness support

• Flexible PTO and generous company holidays, including Juneteenth and Winter Break

• All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team

Dave, Inc. is proud to be an Equal Employment Opportunity employer and is dedicated to cultivating a diverse and inclusive workplace. We will consider for employment all qualified applicants and do not discriminate on any basis protected by federal, state, or local law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

#LI-REMOTE #BI-Remote

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Product Operations Lead

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