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The contract for this job is a Full-time contract

Is telecommuting possible for this job?

Yes, telecommuting is possible for this job

Product Operations Associate job at Primer

The last two decades have seen an explosion in new payment services - from digital wallets, mobile payments, and open banking, to Buy Now Pay Later and crypto. Great for consumers! But, incredibly complex for merchants and developers. That’s where Primer comes in.

Primer is the world's first automation platform for payments. With Primer, merchants and developers have all the underlying infrastructure and "lego blocks" they need to build the best buying experiences for their customers. Any developer can build a connection on Primer; merchants then simply 'click and connect' to the services they need to build their desired payment flows within their Primer dashboard.

Since starting in January 2020, we've raised funding from top tier investors including Accel, Balderton and Iconiq. Our all-star team from across the world of payments and fintech includes ex Braintree-PayPal, Stripe, Checkout, Tink, Recurly, TrueLayer, Paddle, Plaid, Kount and more - come and join us!

We’re on the lookout for a Product Operations Associate to join our Connections team. Our Connections team is responsible for building all new connections on Primer ranging from processors, alternative payment methods, fraud and risk tools, crypto payment processors, KYC/KYB tools and many more.

What you'll be doing

Support, maintain, and improve the processes surrounding release of connections and their maintenance by working closely with product and engineering team to bridge the gap to ever-expanding customer success, solution engineering, product support and business development functions
Point of contact for triaging bugs and outages for internal tools (bugs, support, stream Slack channels) and providing the development team with clear documentation
Identify inefficiencies, propose new business processes, participate in planning and executing product roadmaps of different teams within the Connections group
Improve the effectiveness of communication and alignment within the Connections product team and stakeholders
Manage and help evolve internal Connections team documentation on product and development processes, guidelines, resources and other content

What are we looking for?

1 - 3 years of experience in product management, operations, customer success or solution engineering in a tech company, preferably high growing startup
You are a self-driven, proactive problem solver that gets excited by new challenges
Someone with exceptional organisational skills, able to bring in structure and order – you are able to take vague situations and shape them into processes and concepts
Excellent communication skills – you’ll be collaborating with different teams, internally and externally, to give clear timelines and make the complicated sound simple
You are very analytical and data drive with ability to make data informed decisions
Someone who should be able to deal well with rapid changes, and feel comfortable navigating uncertain/ambiguous situations
Someone who gets things done, is self-sufficient and wants to make an impact from Day 1

The way we work is different at Primer

Our culture is about removing the roadblocks to doing your best work. We focus on taking initiative, letting the best ideas win, and valuing output over anything else.

Underpinning all of this is our 'trust by default'. You’ll work remotely, wherever works best for you, have unlimited coworking access, unlimited time off, no company spending approvals, regular whole company retreats, team workations, and open access to people across the company.

We find the best thinking and work come from removing limiting assumptions. So, one of our favourite approaches to solving problems is simply: If anything is possible, then what will you do?

Our benefits:

100% remote working - work from anywhere you like, however you like ?

Competitive share options ?

Unlimited holiday ✈️

Co-working space access ?

Team socials - quarterly workations, annual company retreats and virtual events ?

Laptop, screens and accessories of your choosing! ?

Additional £500 towards your home office setup ?

Unlimited learning budget ?

Medical insurance via SafetyWings ?

Location-specific benefits - pension, 401k, health insurance etc.