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About Kraken
As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.
To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explainedto find out more about us!
About the Role
We are looking for an operations manager to join our Crypto Pod team and contribute to the success of our product marketing function. At the highest level, you will be charged with supporting scope, timeline and budget for all Crypto pod platform marketing initiatives to help the PM team achieve quarterly OKRs and goals. In this role, you’ll manage complex projects, deliverables and support process excellence in both high-level annual planning and tactical project management. You will be the project voice at all checkpoints to ensure the initiatives are healthy, on-time and on budget. You will enforce the marketing operational process, establish meetings, agendas and next steps for the Crypto platform team. You will help the team stay organized by keeping project & budget trackers up to date, manage and process all documents, and support calendar optimization.
This team is growing FAST and requires a thoughtful & organized operations manager to help them move at the speed of the industry. This role reports to the Marketing Operations Lead with a dotted line into the Product Marketing Function. Your day to day work will focus on the Crypto Platform team, however you will also work closely with the larger Marketing Ops function to ensure operations is aligned and informed on functional progress.
Who You Are
You are someone who is passionate about Operations & Product Marketing. You have a strong experience in project management within the marketing space and you understand the importance of planning, execution & progress reporting. If a project is being neglected or if a process is breaking down you aren’t afraid to speak up about it. You are always seeking to improve the way your team works and the tools that help assist in being a world-class marketing organization. You’re a strong communicator with excellent follow through skills - you don’t let anything slip through the cracks. You’ve got an ease about you: you address urgency head-on and handle ambiguous situations with a clear, cool head and open mind. You enjoy moving complex projects forward and keeping teammates motivated to the finish line!
Responsibilities & projects include (but are not limited to):
- Project Management & Ops: Scope, Timeline and Budget Management for all Crypto Platform Pod Asset listings and projects
- Asset listings:
- Scheduling marketing kickoff meetings, managing calendars & trackers
- Helping with QA & build emails
- Submitting messaging doc for legal review to ID issues
- Submitting data request for email audience
- Submitting marcomms to legal in or approval
- Submitting data request for email campaign results
Own the modal production
Design Process development: Work with design to create a template that outlines how we will launch tokens. There are frequent last minute changes & bundles of assets that launch together that require manual design updates (in the creative) - We need help building a better process and workflow to get design support.
Coordinate all the XFN work that goes into our standardized asset announcement process.
Working closely with social, creative, PMM, content to meet the high bar of xx listings per month that we have.
Key Skills
- Strong experience in marketing project management or operations
- Sharp attention to detail, in written deliverables and to processesExperience working in project management platforms and software solutions
- Default to overcommunication about expectations and timeline viability
- Ability to synthesize complex information and distill into concise and timely action plans
- Able to navigate differences of opinion and seek consensus
- Strong capability of running a complex cross-functional project from start to finish: ideation and scoping through on-time delivery, including meeting scheduling, administration, the tracking of deliverables and codependencies
- Able to prioritize and track complex marketing deliverables across various platforms
- Previous crypto experience and/or interest not required but is advantageous
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Product Marketing Operations Manager - Crypto Pod position?The suggested salary for this position is $152,100 - $185,900*
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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