Product Marketer - Customer Marketing and Advocacy

About the role

Hex is looking for a new Product Marketer to help us engage our customers and bring their stories to life in new and unexpected ways. We’re on a mission to make everyone a data person - you’ll help us inspire customers and tell the real stories that show how it’s done. You’ll experiment with fresh approaches to showcase customer impact, build standout customer programs, and find creative ways to tell their stories to the world. This is a hybrid role based in SF. 

What you will do? 

• Tell customer stories in new ways — Find, develop, and share compelling customer stories that break the mold of boring case studies.
• Experiment and test — Try out new formats, channels, and tactics for sharing customer success, such as videos, social snippets, live sessions and sales presentation materials.
• Build and manage a pipeline — Keep a healthy flow of customer stories and advocates, finding creative ways to source and nurture them.
• Activate customer voices — Get customers involved in webinars, events, panels, and community moments.
• Be a customer advocate – Connect directly with customers to deeply understand their use cases, needs, and ambitions and partner across the business to ensure the customer voice is heard and represented
• Inspire customer engagement – Collaborate across the business to create standout programs and moments that connect customers with Hex and each other, fueling deeper value, loyalty, and community.
• Measure and learn — Track what’s working, share insights, and tweak your approach to keep things fresh.

Who you might be?

• You have 3–6 years experience in customer marketing, product marketing, growth marketing, sales engineering, or another role where you told stories, built relationships, or shaped go-to-market.
• You’re scrappy and resourceful — you don’t wait for a playbook, you test and learn to make things happen and you're not afraid to try something new.
• You’re creative — you love finding new angles and formats that engage people and make programs and stories stand out.
• You know how to work cross-functionally — you’ve worked with sales, product, and marketing teams before.
• You’re a strong communicator and a natural relationship builder — you love talking to people and getting them excited about what you're building.
• You’re at your best in a fast-moving environment where you can build programs from scratch and try things that haven’t been done before.

This role will be hybrid (2-3 days per week in office) based out of our San Francisco office.

In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.

The OTE (base + variable pay) range for this role is: $150,000 - $185,000. 

The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.