Product Manager

About Us 

At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own. 

About The Opportunity

The future of work is flexibility. WeWork is at the forefront, leading to an increase in demand of people wanting to discover and book space online. WeWork is looking for a Product Manager who is compelled by the unique opportunity to reinvent how the core business functions of Marketing, Sales and Finance work in unisom to deliver exceptional business performance. This role will be focused on optimizing how WeWork acquires users into our various product funnels across WeWork.com.  

We are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver WeWork’s vision and strategy. In this role, you will report directly to a Product Lead on the team for day-to-day mentorship and on career development.

WeWork Product Managers collaborate with dedicated teams of engineers, designers, and partners to build and ship scalable solutions. We seek energetic, passionate, ambitious people who have worked in agile environments and push the boundaries of what’s possible. We are looking for product managers who are equally adept at data thinking and design thinking, considering both analytics and research to synthesize a clear vision for the future.

Position Responsibilities

• Drive discovery of WeWork products in partnership with Marketing, Sales, & Finance Operations to evolve the customer journey into compelling experiences, facilitating a consumer-centric approach that will enhance engagement with WeWork’s products, services, and drive sales

• Collaborate with the Marketing teams to optimize marketing engagements and acquisition funnels through reusable and automated tools, processes and technology.

• Drive the consolidation of WeWork’s referrals finance operations and customer engagement, while collaborating with peers and stakeholders across Marketing, Sales, Legal and Finance.

• Employ a Growth mindset to proactively identify growth opportunities across all customer channel(s) touchpoints.

• Collaborate with Legal, Finance and Marketing teams to run campaigns and align on incentive strategy

• Develop, scope, and prioritize business requirements into product requirement documents

• Maintain consistent feedback loops from internal stakeholders and users of the product to gather ideas for unmet needs and general feedback collection

• Responsible for collaborating with PMs, engineers, and  designers, to break down requirements and user research into tangible pieces of work for the team

• Drive sprint rituals, including team Standup, Backlog Grooming, Sprint Planning, Sprint Demos, and Sprint Retrospective

• Responsible for feature-specific planning, feature roadmap development, and integration of feature vison with the  larger product vision/strategy

• Ensure ability to measure metrics to measure the impact of a specific feature are implemented correctly and analyze product data to derive insights to assist in the prioritization and post release optimization of the products

• Addresses and responds to issues raised during the rollout & maintenance of specific features and general prioritization and triage of issues for a product

• Responsible for documenting and communicating feature updates to stakeholders, launch updates for tech, and participate in product demos

• Create product overviews for support and community, while maintaining public and internal knowledge bases

• Conducts and facilitates user experience testing and research in collaboration with designers

Required Qualifications/Profile

• 3+ years of proven working experience in product management, specifically in leading cloud-based enterprise-grade products in an agile startup environment.

• Proven track record of managing all aspects of a successful product throughout its lifecycle.

• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management.

• Comfort or experience in a fast-paced, growing environment

• Intellectual and professional curiosity

• Highly analytical; experience using excel and other analytical tools

• Excellent communication and collaboration skills

• Strong attention to detail and project management skills

Highly Preferred

• Hands-on experience with payments technology 

• Experience with Data Platforms and specifically Amplitude or Tableau

• Previous experience in Marketing and conversion optimization mindset

• Certified Scrum Product Owner is a plus

Life At WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of ourEmployee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. 

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law. 

As part of our commitment to health and safety, WeWork -- like a growing number of employers -- is requiring all U.S. employees to be fully vaccinated for COVID-19 as a condition of employment, absent a legal exception for reasonable accommodation.  We provide unvaccinated new hires a 45-day grace period after their start date to get fully vaccinated or, if eligible, obtain a reasonable accommodation.  If you believe that a legal exception may apply to you, please still apply for any role(s) you are interested in and, if you are hired, you will receive instructions on how to request a reasonable accommodation after your start date.  Please note that roles that require in-person work -- currently, within our Community (excluding Member Experience), Facilities Management (including Security), Sales (excluding Sales Ops), and Member Technology teams -- will not be eligible for work-from-home as an accommodation because it poses an undue hardship on our business.