Product Manager, Trust and Safety

DoorDash is looking to connect every local merchant with every local consumer in minutes instead of days. The magic begins in-app and then moves to the offline world where billions of face-to-face interactions happen between our Consumers, Merchants, and Dashers. For all this to happen in a delightful way, our Trust & Safety teams are responsible for building a trustworthy platform and keeping the safety of our users at the forefront of everything we do. The work that you’ll do on this team will fuel growth and play a key role in DoorDash’s success as it looks to scale globally.

We’re looking for a Product Manager of Trust & Safety that will lead dedicated cross-functional teams to solve complex challenges that impact all 3 audiences and touch every corner of our business - from new user onboarding, to the in-app dashing experience, to the products and services being created that our users can’t find anywhere else. You’ll lead one of the 3 areas that make up Trust & Safety: Identity, Fraud or Safety. The Trust & Safety team is in hyper growth in terms of its size and impact - which is why this is a unique opportunity to set and execute on a vision that will shape the future of DoorDash.

• Set the vision and long-term product strategy for either Identity, Fraud, or Safety.

• Develop and execute a customer-focused product roadmap through close collaboration with senior leadership, Operations, Data Science, Analytics, Design, and Engineering all while balancing business needs.

• Translate customer and internal-user needs into clear, well-defined functional and technical requirements backed by data analysis and deep understanding of our users

• Guide and interface closely with data analysis and engineering teams to define scope, review and refine technical capabilities, prioritize projects for release, and define new opportunities.

• Build long-term instrumentation, monitoring, and evaluation capabilities for product performance, tracking, and to create product insights.

• Establish business cases and projected return on investment to identify and prioritize opportunities

• Partner with Finance and Business Leaders to manage the impact on the profitability of the overall business.

• 3+ years of product management experience in the tech industry

• 3 or more years of experience across Identity/Trust&Safety/Fraud payment, e-commerce, retail, digital media, or financial services industries

• Experience defining strategic vision and tactical execution in a given product area

• Experience in iterative, agile software delivery, short release cycles

• Focus and thoughtfulness on data and analytics to solve problems and experience achieving results through continuous improvement

• Experience in effectively working with multiple teams for collaboration and company-wide project delivery

• Tenacity to keep issues top of mind of relevant stakeholders and conviction to stand-by decisions

• Time management skills and ability to prioritize independently

• Bachelor or Master's degree in Computer Science or data-related domain

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $153,000 - $182,750, plus opportunities for equity and commission. Compensation in other geographies may vary. 

If you need any accommodations, please inform your recruiting contact upon initial connection.