Stripe logo
Stripe

Product Manager, Support Products-Support Experience

Full-timeProduct Manager$126,000 - $172,700*
Remote
This job offer is closed.
Browse more Product Manager jobs
At Stripe, we believe that providing world class customer support is both an obligation and a strategic lever for the business. Every time we solve a problem for a customer - we are paving the way for them to grow their business on Stripe. 
The Support Products team develops and applies technology at all points of the user support journey to solve customer problems at scale, unlocking growth across Stripe’s product suite. 
As a Product Manager on the Support Products PM team, you’ll be responsible for defining Stripe’s user support experience across existing and future user segments. You will define the front-door to Stripe across all Stripe’s product surfaces, and craft the strategy that enables teams across Stripe to execute at high velocity while providing world class support. 
A strong Support Experience PM will:
  • Deeply understand Stripe’s userbase through direct conversation, qualitative and quantitative research. 
  • Create the strategies for delivering an effective support experience for user segments as diverse as platforms, developers, consumers, and solopreneurs.  
  • Deliver a vision for the future of Stripe’s touchpoints with our users 
  • Define and build a product support platform that empowers Product teams at Stripe to build a world class support experience for their users.
Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and the desire to create something new. 
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Product Manager, Support Products-Support Experience position?
    The suggested salary for this position is $126,000 - $172,700*
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Stripe
Stripe, Inc. is an Irish-American financial services and software as a service company dual-headquartered in San Francisco, United States and Dublin, Ireland.
Website
Industry
Finance, FinTech
Founded
2009
Size
1000+ employees

Similar jobs
Coinbase logo
Senior Product Manager, Security
CoinbaseFull-time
$171,800 - $225,100* (est.)
2 hours ago
Bitcoin
Blockchain
1000+ employees
Paid time off
Home office stipend
Addepar logo
Senior Market Data Product Manager - Feeds and Entitlements
AddeparFull-time
£90,000 - £111,500* (est.)
4 hours ago
Consulting
Credit
251-1K employees
Ivanti logo
Staff Product Manager (MDM & Android OS)
IvantiFull-time
$171,800 - $225,100* (est.)
8 hours ago
IT Infrastructure
IT Management
1K-5K employees
Professional development opportunities
Tuition reimbursement

Be the first to apply to your next dream role

Get new Product & Design jobs offers in your mailbox every week

Cleo logo
Lead Product Manager - Growth
CleoFull-time
£95,000 - £125,000* (est.)
Artificial Intelligence
Finance
51-250 employees
Health insurance
Paid time off
Mental health wellbeing support
Parental leave
Paid sabbatical
Career Planning
Digital Media
1K-5K employees
Paid time off
Stock options
Asynchronous work
Employee assistance programs (EAP)
Visa sponsorship
Instacart logo
Group Product Manager
InstacartFull-time
$171,800 - $225,100* (est.)
13 hours ago
Delivery Service
E-Commerce
1K-5K employees
Asynchronous work