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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.
The product team at Returnly works to develop both merchant and shopper experiences, build best-in-class user experiences, and lead integrations with industry-leading e-commerce platforms.
As a member of the product team focusing on the Shopper Experience, you will play an important role in defining and executing the vision for Returnly’s product used by over 10 million shoppers and processing over $1 billion dollars in returns. We’re looking for someone with a strong product and design sense to build the best returns experience.
What you'll do
- You understand the shopper’s pain points, how they make returns, and engage with shoppers
- You are the voice of the customer — identify market opportunities, study trends, care deeply about the user experience, and understand customer pain points in e-commerce
- Contribute to the product definition, strategy, and long term vision for our suite of products
- Prioritize our product goals, roadmaps, trade-offs, and share these priorities with the larger teams
- Collaborate with a team of researchers and analysts to run UXR, usability studies, data-driven experiments and platform improvements to inform product direction
- Lead a cross-functional team of engineering, design, operations, marketing and sales
- Establish, monitor, and measure success metrics after launch. Consistently integrate behavior data and customer feedback into key product decisions
What we look for
- 3+ years of product management experience
- Experience in a product role in e-commerce, consumer internet, fintech or payments
- Clear communication (both sync and async) is needed to collaborate with a global team with overlap in Central European Time Zone working hours
- Track record of successfully launching and growing software products and services
- Analytically driven and highly metrics oriented to develop business cases
- The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
- A get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket
- Obsesses over getting the details right but knows how to ship on time
- Clear and compelling in written and verbal communication
- Self-motivated, working independently, intrinsic learner
Location - Remote U.S.
Grade - USA29
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account.
[Colorado Candidates] In accordance with Colorado’s Equal Pay for Equal Work Act, the grade for this position in Colorado is listed above. You can find the Colorado base pay range and benefits here.
At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2021 DEI Report.
We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy, or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Product Manager, Shopper Experience (Returnly) position?The suggested salary for this position is $140,000 - $184,000*
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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