Product Manager, Shopper Experience (Returnly)

The product team at Returnly works to develop both merchant and shopper experiences, build best-in-class user experiences, and lead integrations with industry-leading e-commerce platforms.

As a member of the product team focusing on the Shopper Experience, you will play an important role in defining and executing the vision for Returnly’s product used by over 10 million shoppers and processing over $1 billion dollars in returns. We’re looking for someone with a strong product and design sense to build the best returns experience.

What you'll do

• You understand the shopper’s pain points, how they make returns, and engage with shoppers
• You are the voice of the customer — identify market opportunities, study trends, care deeply about the user experience, and understand customer pain points in e-commerce
• Contribute to the product definition, strategy, and long term vision for our suite of products
• Prioritize our product goals, roadmaps, trade-offs, and share these priorities with the larger teams
• Collaborate with a team of researchers and analysts to run UXR, usability studies, data-driven experiments and platform improvements to inform product direction
• Lead a cross-functional team of engineering, design, operations, marketing and sales
• Establish, monitor, and measure success metrics after launch. Consistently integrate behavior data and customer feedback into key product decisions

What we look for

• 3+ years of product management experience
• Experience in a product role in e-commerce, consumer internet, fintech or payments 
• Clear communication (both sync and async) is needed to collaborate with a global team with overlap in Central European Time Zone working hours
• Track record of successfully launching and growing software products and services
• Analytically driven and highly metrics oriented to develop business cases
• The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
• A get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket
• Obsesses over getting the details right but knows how to ship on time
• Clear and compelling in written and verbal communication
• Self-motivated, working independently, intrinsic learner
  

Location - Remote U.S.

Grade - USA29

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