Product Manager, Shopper and Fulfillment (Senior - Principal)

OVERVIEW

Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is crucial, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It provides a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.

The Instacart Product Team is dedicated to making grocery shopping effortless for everyone. By helping take care of the shopping, we help people get good food and give them back time, so they can do what matters most to them. We’re finding solutions to large-scale challenges that will forever change the way people feed themselves and their loved ones.

About the Team

The Instacart Shopper & Fulfillment team enables the livelihood of hundreds of thousands and builds the marketplace that powers Instacart’s services. Together we give people instant access to local retailers and goods, enabling new ways for customers to do their weekly grocery run and serve more spontaneous needs throughout the week.

For shoppers, we don’t just build experiences that help recruit, onboard, and educate new shoppers (but yes, we do that too). We also provide our shoppers with tools that help them decide when and where they choose to work, empowering them to do their best job. By keeping our shoppers busy and happy, we also keep our customers happy. They won’t have to choose between a quality service or an affordable service–we’re giving them both.

We also build matching and dispatch solutions that balance marketplace efficiency, speed and fulfillment quality. We work deeply with engineering, machine learning, data science, and cross functional teams across the company, to deliver solutions that ensure every unit of work is offered to the shopper best suited to deliver the highest quality of fulfillment. We also ensure that we make things right when anything goes wrong with orders on our platform, we protect all sides of our network from fraud and support our customers on 4-sides of the market in every stage of the journey. 

The role demands a mix of analytical prowess, critical thinking, and technical depth. In this role, you will:

ABOUT THE JOB

• Lead a cross-functional team of engineering, design, research, data science, operations, marketing, local markets, and more
• Drive product definition, strategy, and long term vision for initiatives across audiences of our marketplace, enabling brand to reach consumers through innovative experience
• Identify the biggest problems and drive new feature development from start to finish
• Run user research, usability studies, data-driven experiments to inform product direction
• Build, measure, and iterate rapidly
• Work closely with Engineering, Machine Learning and Data Science teams to build, experiment, iterate and launch product features and optimization models that can ensure the highest quality of fulfillment
• Consistently integrate behavior data and customer feedback into key product decisions
• Communicate product plans, benefits and results to all audiences - within teams, company, to users, press etc.

ABOUT YOU

• 5+ years in Product Management at a technology company, ideally working ML experience. 
• Experience delivering impactful products and features that are heavily informed by data as well as user research
• Demonstrated ability to solve complex problems by crafting customer-first solutions and thinking from first principles
• Strong data driven problem solving skills
• Passion for building products that unlock value for people who are using your product for their income 
• Experience influencing the Executive Team members on key strategy and cross-functional initiatives

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