Product Manager

What to expect

The function of the Product Manager role is to own the Product Lifecycle of an Ozow Product. To execute technical, digital, data platform strategies and roadmaps that encompass the current and future needs of the business, commercial / financial, technology and the platforms ensuring the integrity, consistency and resilience of platform features and functions across geographies. To work with a Team of Product Owners in managing the backlog of defects, gaps and design features (as well as technical debt items) ensuring availability, reliability, performance and security to appropriate levels, enabling high quality customer services and revenue growth across the Group. 

Your roles includes Strategy - implemening the service strategy for payments and platform services with overall Client Segment, Client Solutions, Country service strategic objectives. Inculcate service orientation and culture within delivery functions and teams. Technology and architecture - developing a Platform Roadmap of key features and activities required for the platform based on architecture findings, design requirements and direction of business, technology and platform products. Financial Management - Monitor budgets against expenditure and manage IT costs in line with organisational parameters. Data - review the number and severity of incidents and outages, performing trend analysis and investigating root causes. Give input to appropriate information dashboards regarding failure of service and develop plans to mitigate failures. People - Coach the delivery teams, providing quick resolution for problems and roadblocks. Coach and mentor, a team of PO’s who will be responsible for ownership of specific Products. Risk, Regulatory, Prudential and Compliance - Collaborate with Country, Client Segment and Client Solutions service owners during incident and resolution processes, advising on Customer impact as a result of outages and contribute to communication action plans for the Group Technology and Operations Domain owners. 

Requirements

• 5+ years of experience, and a minimum experience of 3 years in the same or similar role in payments. 
• Demonstrated interpersonal skills including communication, coaching, and the ability to interact with colleagues and Merchants at all levels. 
• Excellent problem-solving skills. 
• Demonstrated success defining and launching of excellent products. 
• Proven ability to influence cross-functional teams without formal authority. 
• Transparent communication about the prioritisation and the roadmap process. 
• Been able to say “no,” but explain why in terms that stakeholders understand. 
• Been a ruthless prioritiser while also balancing the needs of customers and stakeholders. 
• Evidence-based decision-making communication.