Product Manager - Operations Platforms and Tools

About the opportunity

We are seeking a Product Manager to oversee and enhance our Operations case management platform and tools, ensuring a stable, effective, and maintainable platform while developing new core features and services to unlock new capabilities and improve customer experience. 

Our Ops Platforms & AI Enablement team provides essential platforms and tools to support our Operations departments (including Customer Service, Banking back office or FinCrime operations), fostering innovation and efficiency across the organization. We believe in leveraging cutting-edge technology and collaboration to drive operational excellence and deliver superior service to our customers.

This role offers a unique opportunity to shape the future of our Operations platforms, working closely with cross-functional teams to ensure readiness for new product launches and drive transformative outcomes.

In this role, you will:

• Oversee the management, maintenance, and scaling of our Salesforce Service Cloud platform and tools for Operations.

• Manage cross function teams of Salesforce Administrators and Engineers to ensure platform stability, scalability, and performance.

• Provide strategic direction for the platform, building roadmaps in alignment with overall business goals and objectives.

• Develop and implement new features and services to enhance platform capabilities and customer experience.

• Collaborate with other Product teams to provide support and tools for Operations departments and ensure case management platform readiness for new product launches.

• Ensure compliance with security and regulatory standards across the platform.

• Monitor platform performance, identify areas for improvement, and implement solutions to optimize efficiency.

• Foster a culture of continuous improvement and innovation within the team.

• Communicate effectively with Business, Operations, Product and Tech  stakeholders to understand requirements, set priorities, and deliver impactful solutions.

What you’ll need to be successful:

Background:

• Degree in Computer Science, Information Technology, Business Administration, or a related field.

• 2+ years experience as a Product Manager, working with cross-functional teams on Ops platform initiatives.

• Experience working with Ops and case management platforms, in a FinTech, banking, or technology company are a plus.

• Good understanding of operational requirements, regulatory compliance, and platform scalability.

Skills:

• Experience with product management tools and methodologies (e.g., Agile, Scrum).

• Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.

• Excellent analytical and problem-solving skills, with a data-driven mindset.

• Knowledge of the Salesforce Service Cloud platform is a plus

• Excellent communication and collaboration skills, with the ability to work effectively with diverse teams and stakeholders.

• Commitment to continuous learning and staying updated with the latest industry trends and best practices.

• Ability to solve complex problems and understand end-customer needs.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.

• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 

• Come together with your team in the office for a dedicated day of teamwork each week, plus another day of your choice, and enjoy the flexibility of remote work the rest of the time. Some roles may require additional in-office presence.

• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    

• Additional day of annual leave for each year of service.  

• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 

• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to [email protected].

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.