Product Manager, Operating System Growth Services

At Cash App, we are building an Operating System to power an infinitely scalable superapp. The Operating System team is responsible for curating core experiences that connect our products intuitively for our customers; building the shared services and technical architecture that are performant and promote development velocity; and experimentation that enables us to constantly iterate on remarkable experiences for our customers.

You will be a product manager on the Growth Services team. Our goal is to drive efficiency and innovation across our customer engagement platform. The Growth Services team supports shared infrastructure for Cash App across our customer data & eventing platform, experimentation infrastructure, customer messaging infrastructure, and marketing automation. This team builds core internal platforms that enable marketing efficiency, personalization, and experimental optimization across all of Cash App. 

In this role you will:

• Define the strategy, roadmap, and prioritization for your teams, balancing business goals and customer needs.
• You will balance the needs of three groups: end Cash App customers, internal developers and product / operational / marketing teams that need to reach these customers. You must deeply understand the needs of these internal and external customers and act as their voice through planning, design and execution.
• Define the framework and metrics to measure the impact of the team’s services; deeply understand the core drivers and monitor progress.
• Manage the roadmap to deliver on this strategy, balancing short term goals with long term vision.
• Develop the strategy for internal tools, shared systems, and processes that govern all of Cash App’s customer engagement. 

You have:

• 3-5 years of product management or equivalent experience
• Successfully led a complex product or business area with a lot of partners/stakeholders
• Experience driving cross-functional product initiatives in a successful way 
• A hunger to tackle complicated and impactful product & business problems
• Strong strategic thinking, problem solving, and logical structuring abilities
• Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction
• Can engage with engineering on thinking about the how we build a platform that can scale to handle Cash App’s complexity and volume
• Excellent verbal and written communication skills

Nice to have:

• Prior experience with working with customer engagement or customer marketing platforms
• Prior experience working with B2B SaaS products or internal tooling 
• Prior experience working with customer eventing platforms, experimentation platforms, or customer messaging platforms

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $167,300 - USD $204,500
Zone B: USD $158,900 - USD $194,300
Zone C: USD $150,600 - USD $184,000
Zone D: USD $142,200 - USD $173,800

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.