Product Manager - Neighborhood Vitality, Moderation Platform

#TeamNextdoor

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 305,000 neighborhoods across 11 countries.

Meet Your Future Neighbors

The Neighborhood Vitality pillar focuses on providing an active and welcoming platform for neighbors who want to invest in their communities. We currently focus on fostering a sense of belonging within neighborhoods, building specialized role-based tools for organizing the community and building tools to verify the authenticity of the neighbors and organizations on the platform. In addition, we invest in trust and vitality through content moderation, member verification, and trust and safety systems. 

The Vitality team’s mission is to help neighbors have kind conversations with one another to encourage active participation by neighbors. The team owns the content reporting flows, community moderation system, neighbor & org verification, and all our content classifiers to understand the tone and purpose of conversations on the platform. 

The Impact You’ll Make

As the Product Manager for Moderation Platform, you will be part of the broader Vitality Pillar at Nextdoor that works to ensure our neighbors are safe and promote kind engagement on the platform. You will partner with the engineering and operations teams to refine and scale our end-to-end moderation platform, including automated detection, case creation, queue prioritization, action logging and measurement. In addition to developing the business logic and rule, you will also be responsible for leveraging our technology to reduce exposure to hurtful and harmful content (content that violates our community guidelines). This work is key to our Vitality work and essential for our ability to scale while prioritizing accuracy, consistency, speed and reliability. 

Your responsibilities will include:

• Partnering with engineering to ensure we have a scalable platform that allows us to detect, queue, review, and trigger the appropriate business logic that empowers our end-to-end moderation system. 
• Work closely with cross-functional partners: engineering, product management, operations and data science
• Be the ‘go-to’ leader for establishing workflows of the moderation platform
• Strengthening our moderation platform which helps us identify, review and action content and accounts on the platform
• Partner closely with ML engineering to identify levers to reduce exposure of harmful and hurtful content

What You’ll Bring To The Team

• 8-10+ years of work experience in product development
• 3+ years in product management/strategy
• Experience in Trust and Safety for online content moderation or harm / fraud prevention
• Strong track record of developing scalable platforms and systems 
• Strong analytical thinker in order to interpret data, thoroughly analyze results, and drive to critical outcomes and success
• Experience developing technical solutions in close partnership with engineering 
• Experience developing end-to-end processes that ensure we reach business outcomes
• Excellent written and communication skills especially to senior executives
• Natural ability to make things happen around you. You manage project ambiguity, complexity and interdependencies in an organized and structured way

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.

The starting salary for this role is expected to range from $147,000 to $241,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. Compensation may also vary by geography.

We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.

Overall, total compensation will vary depending on your relevant skills, experience, and qualifications.

We have you covered! Nextdoor employees can choose between a variety of great health plans. We cover 100% of your personal monthly premium for health, dental, and vision – and provide a OneMedical membership for concierge care.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.