Product Manager - Neighborhood Vitality, Content Moderation

#TeamNextdoor

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 305,000 neighborhoods across 11 countries.

Meet Your Future Neighbors

The Neighborhood Vitality pillar focuses on providing an active and welcoming platform for neighbors who want to invest in their communities. We currently focus on fostering a sense of belonging within neighborhoods, building specialized role-based tools for organizing the community and building tools to verify the authenticity of the neighbors and organizations on the platform. In addition, we invest in trust and vitality through content moderation, member verification, and trust and safety systems. 

The Vitality team’s mission is to help neighbors have kind conversations with one another to encourage active participation by neighbors. The team owns the content reporting flows, community moderation system, neighbor & org verification, and all our content classifiers to understand the tone and purpose of conversations on the platform. 

The Impact You’ll Make

As a Product Manager in the Neighborhood Vitality Pillar, you will partner closely with designers, researchers, data scientists, engineers, and fellow product managers to define the product vision that enables neighbors to have kind conversations with real people. You will be a thought leader in the company to define what neighborhood vitality means and how Nextdoor could be part of the journey of building active valued communities. You will work closely with the marketing team to define positioning and go-to-market strategy around these use cases and with the partnerships team to build strategic partnerships with external resources.

Your responsibilities will include:

• Work closely with cross-functional partners: community program, product management, data science, engineering, insights, design, and partnerships

• Be the ‘go-to’ leader for insights around community moderation

• Develop a long-term vision for enabling kind conversations on Nextdoor; create the product strategy, roadmap and milestones for existing and future use cases

• Align the organization around the vision and strategy

• Lead the team that implements these products, from initial MVP to continuous iteration and testing

What You’ll Bring To The Team

• Experience in Trust and Safety for online content moderation or harm / fraud prevention

• Strong track record of shipping world-class consumer products

• Familiarity with leveraging research and insights to inform product strategy

• Strong analytical thinker in order to interpret data, thoroughly analyze results, and drive to critical outcomes and success

• Excitement about partnering with Design as a strategic partner and building a collaborative relationship with design team members around exploring multiple solution spaces

• Experience developing new product surfaces and building the organizational alignment around the new opportunity

• Experience with multiple methods of testing and validation, both qualitative and quantitative

• Excellent written and communication skills especially to senior executives

• Natural ability to make things happen around you. You manage project ambiguity, complexity and interdependencies in an organized and structured way

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.

The starting salary for this role is expected to range from $108,000 to $173,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. Compensation may also vary by geography.

We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.

Overall, total compensation will vary depending on your relevant skills, experience, and qualifications.

We have you covered! Nextdoor employees can choose between a variety of great health plans. We cover 100% of your personal monthly premium for health, dental, and vision – and provide a OneMedical membership for concierge care.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

#LI-Remote