Product Manager - Member Satisfaction - Temp Position (6-Month Parental Leave Cover)

HoneyBook is the leading client relationship platform for independent businesses. It powers billions of client interactions through tools for attracting leads, connecting with clients, booking projects, and managing payments. With HoneyBook, any independent professional can scale themselves and their business. Since the company was founded in 2013, HoneyBook members have built over 25 million client relationships and processed $11+ billion in payments on the platform. By providing an integrated suite of tools, HoneyBook simplifies workflow for independent professionals, serving as a center of gravity that streamlines operations from initial contact to final payment.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

We’re looking for a talented and experienced Interim Product Manager to join HoneyBook for a 6-month parental leave coverage and lead the member satisfaction team during this time.

Here are a few of the things you will do:

• First and foremost, help our members feel supported and empowered by increasing their satisfaction with our product.
• Own the member satisfaction domain, focusing on enhancing user delight through innovative product experiences and aligning payments and booking capabilities with user expectations.
• Work with various stakeholders such as leadership, design, engineering, and more to define, prioritize, and execute on our product strategy.
• Manage roadmap and sprint, crafting detailed user stories and product specs for design and development teams.
• Partner with support, product education, and product marketing teams to gather insights from members and ensure knowledge is shared effectively with both internal teams and customers.
• Translate customer feedback into impactful features that holistically address user needs.
• Use hypothesis-driven product development to optimize feature performance and adoption, managing the lifecycle of a feature or opportunity (opportunity sizing, ideation, hypothesis development, designing, launching, analyzing, and iterating).
• Leverage data and customer feedback to iterate on and improve the core product.

Here is what we’re looking for in a candidate:

• 2+ years of product management experience from top-notch B2C, Product-centric companies; a mixture of startups and larger companies ideal.
• Strong empathy for users, understanding their needs, and translating those into impactful product solutions.
• Strong user-centric mindset focusing on how your product impacts the end-user.
• Knowledge in product management best practices to garner results.
• Excellent collaboration and communication skills to work effectively with cross-functional teams.
• Must have a proven track record of launching and managing successful products in cross-functional teams. You have the data insights to back up this boast.
• SaaS product experience ideal, or experience working on a complex desktop app, in addition to mobile.

The good stuff:

• Mission-driven: You'll be joining more than just another startup - our members are at the heart of everything we do.
• Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
• Compensation: We offer a competitive salary + meaningful equity based on merit.
• Benefits + Perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees is foremost.

Our core values:

People come first: We prioritize people as we explore opportunities and work through challenges.
Raise the bar: We push for greatness—for ourselves, each other, and our members.
Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.
Keep it real: Authenticity, respect, and transparency are at our core.

The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.

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