Product Manager, Marketing Operations

Product Manager, Marketing Operations  [Remote: EST, CST and PST time zones]

Hi there!

We’re hiring a Product Manager to support the data pipelines and tools to power our marketing automations, CRM, and email platforms that are used to communicate with our leads and customers. Zapier’s on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation. As Zapier grows, this role will be critical to scaling the impact of our marketing and sales teams on a number of important company priorities. We’re looking for a PM who understands how to talk to both stakeholders and engineers and is excellent at cross-team coordination to work closely with our partners in data and marketing.

Our real-time data pipelines aim to have a consistent and comprehensive view of our customers across a suite of internal and external systems - ensuring we can deliver the right message, to the right customer at the right time. You’ll play an integral role in defining how we scale our systems with both 3rd party and internal tooling.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

About You

• This isn't your first PM rodeo. You have 2+ years of related experience either in product management or managing data systems. Experience working on internal tools (email, CRM, CMS, ERP) or with data teams a plus.
• You communicate the vision for your team and then make it happen. You work with leadership to refine your team’s vision and set roadmap for how you'll solve those problems. You know how to turn vision into goals, goals into a roadmap, and a roadmap into daily and weekly tasks for your team. You excel at keeping a cross-functional team working effectively and efficiently.
• You know how to get results. Through collaboration with your team you routinely deliver meaningful results for the business. You share and celebrate and build momentum around positive results. You learn and course correct when you don’t get the results you want.
• You are data driven. You use data to uncover opportunities and understand what levers to pull to drive business results. You know how to measure the results of your work, test it with real users, and understand its downstream effects. You consider the long term impacts of experiments and look for more than just a short term boost to metrics.
• You have ample technical and analytics skills. While you may or may not know how to code, you use your technical context to make better, faster decisions and to minimize technical debt. You understand design patterns and can create functional specs and wireframes. You can use self-serve data exploration tools to support your own decision making. While you'll have resources on your team that are experts in these areas, you can fill in the gaps whenever needed.
• You are a skilled written communicator. Zapier is a 100% remote team and writing is our primary means of communication. You can use written communication to communicate your team’s vision, roadmap, and progress. You know the right tool for the job whether it’s managing the day-to-day cadence of projects or building cross-company momentum around a project.
• You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

Things You’ll Do

• Communicate a vision for the team looking out 3-12 months and build a roadmap to match that vision
• Work in a small, autonomous, cross-functional team alongside design, engineering, UX research, and data to decide what we build next and execute on that decision
• Talk with our customers and stakeholders to more deeply understand the problems that we can address for them
• Work closely with engineers and data analysts on solutions by writing specs and creating documentation
• Develop a sufficient understanding of technical context to help make better, faster decisions, and work closely with engineers on solutions
• Dig deep on data to understand trends and develop a better picture of the business, the product, or our customers.
• Measure and report on the results of your work

The Whole Package

Location: Remote: EST, CST and PST time zones

Our flexible, distributed environment lets us work with the best people from around the world. Zapiens live in 40+ countries, including the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more!

Zapier offers:

• Competitive salary and profit-sharing program
• Equity for All: Stock options (or equivalent) for every Zapien
• Healthcare + dental + vision coverage*
• Retirement plan with 4% company match*
• $2,000 annual learning stipend for use on courses, conferences, and more—your choice
• Two annual all-company retreats
• 14 weeks paid leave for new parents of biological or adopted children
• Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
• Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
• Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
• Opportunity to work with Zapier’s amazing partners network

*While we take care of Zapiens around the world the best we can, healthcare and retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States.

How to Apply

We have a non-standard application process designed to promote inclusion and equity. We first ask a few questions in our application form that would typically be asked at the start of an initial interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people, and do not discriminate based on race, color, sex, gender identity or expression, sexual orientation, religion, national origin, physical or mental disability, military or veteran status, genetic information, pregnancy, age, or any other status protected by local law. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is is committed to inclusion. As part of this commitment, Zapier will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].