What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager; Internal Tools – CRM & Workflows position?

The suggested salary for this position is $149,000-$193,000*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Product Manager; Internal job at HappyCo

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

We're looking for a Product Manager to join our Internal tools team to work on our internal CRM and cross-functional workflows. In this role, you will build innovative internal tools that are used to enable efficiency gains for our internal teams by building fit-for-purpose software for our internal teams to better serve our customer needs.

The internal tools team was founded on the philosophy to make simpler, intuitive tools that allow our teams to make informed decisions easily, and make customers feel like they are interacting with one person as per our brand promise.

We’re primarily responsible for Hub. Hub is our internal CRM, ETL, and workflow automation platform that allows us to orchestrate a number of workflows that are unique to the customers we serve.

The internal tools team works very cross-functionally within HappyCo as our colleagues are our customers.

Week by Week

During your first week you will

Get to know our leadership, culture, and values
Onboard with the engineering team and product triad
Get acquainted with our product management and discovery philosophy
Read our favorite industry primers

During your first six weeks you will

Ship your first major project that solves an important customer outcome
Write your first strategy document
Get acquainted with the different departments
Conduct 2+ customer discovery calls per week

During your first six months you will

Actively work within the internal tools product triad to identify customer outcomes and ship products that meaningfully deliver value to customers
Help grow our team by mentoring new cross-functional team members and triad members

What you should have

Experience working in Product Management ator equivalent experience at startups
Deep understanding of B2B SaaS customer journey from lead to account stabilization
Experience working on operationalizing workflows across multiple departments
Experience with change management or equivalent

Upcoming Objectives

Help measure, communicate, and reduce customer risk
Streamline the routing of internal requests to reduce friction on cross-functional customer issues
Streamline management and visibility of cross-functional projects such as new customer Launch and customer cancellations
Reduce the time to configure customer accounts

About HappyCo

Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has 2.7M units on its platform and has captured more than 270 million photos. We’re everyday people with a shared purpose — improving people’s lives. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. When property people are happy, we’re happy. That’s why we’re HappyCo. Learn more about our Product Vision here!

Our HappyCo Culture

HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page!

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.

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Product Manager; Internal Tools – CRM & Workflows