Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
We are seeking a highly motivated Product Manager Intern to join our team and contribute to the evolution of our core product offerings. You will work cross-functionally with Product, Engineering, Data, Design, and Go-to-market teams to analyze product performance, recommend enhancements, and improve overall user experience.
This role is ideal for someone who is curious, data-driven, and passionate about creating products that solve real customer problems. You’ll gain hands-on experience with performance monitoring, customer research, and product development processes in a fast-paced tech environment.
Key Responsibilities
- Product Analysis & Optimization
- Monitoring & Performance
- Customer Insights & Product Development
- Gather and synthesize usage and performance data from various sources (e.g., user interaction logs, data analytics, customer feedback).
- Identify patterns, bottlenecks, and improvement opportunities in product workflows transforming it into highly intuitive user experience.
- Use modern data tools and, where applicable, technologies like AI or LLMs to enrich analysis and uncover deeper insights.
- Research, recommend, and help implement tools and frameworks for tracking key product metrics (e.g., latency, reliability, usability).
- Collaborate with teams to define and monitor KPIs aligned with product goals.
- Assist in setting up dashboards, alerts, and reports to support ongoing performance evaluation and decision-making.
- Work with Product, Design and Engineering to define feature requirements and prioritize enhancements that improve user experience and agent efficiency.
- Create user stories and deliver clear, data-backed recommendations to shape product roadmaps.
- Follow-up the development cycle to ensure that we deliver the best and optimal user experience in the agile manner.
- Create Knowledge Base articles, FAQs and product demos to support product launch and go-to-market.
Qualifications:
- Student in Master degree ( 1st of 2nd year) from engineering or business school
- English Fluent
- First experience (internship) working in project/ product team would be a plus
- Knowledge of Saas, product cycles and our business would be a plus
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Internship contract
- Is telecommuting possible for this job?No, telecommuting is not possible for this job
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