Product Manager II, HR Technology

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

You’ve got positive energy. You’re optimistic about the future and determined to get there.
You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

We are seeking a Product Manager to join our HR Technology team, which is a part of our broader People Operations & Technology organization. The Product Manager will be primarily responsible for managing and technically overseeing our Jira Service Desk and any other 3rd party service desk automation software. A passion for technology consulting practices like user experience and process modeling, requirements and visual design, systems support and agile adoption, is a must, as is previous experience in Technology Consulting roles in rapidly growing environments.

The Product Manager will report to the Head of HR Technology.

What you’ll be doing (ie. job duties):

Lead technical management and oversight of our HR Tech tools and People Operations Jira Service Desk, directing development projects to bolster the effectiveness of all People Success Centers of Excellence, including enhancements to both user experience and workplace processes.
Promote effective relationships and partner with key stakeholders to design and deliver the technology stack
Provide technology consulting practices by evaluating new enhancements and technology solutions. Drive buy vs. build decisions
Balance needs for functional and non-functional requirements
Model user experiences, business processes, systems interactions and data architecture
Execute to automate capabilities and processes with simplified and guided user experiences
Work closely with the People Operations COE and IT teams to understand and document processes/requirements for custom software development
Manage vendor relationships including vendor onboarding, privacy reviews, security reviews, and audits
Provide system support and configuration updates within best-in-class cloud technologies
Responsible for system metrics and meeting system support SLAs
Partner with the HR Analytics team to support and deliver actionable metrics and insights
Provide input into Quarterly Operational reviews

What we look for in you (ie. job requirements):

5+ years experience with the above, including successful influencing skills at the Director level
Past experience with global HR platforms
Clear communication and orchestration of technical resources
Hands-on experience with Agile and breaking down epics into user stories
Recent experience with hands-on administration, configuration and systems support
Demonstrated ability to create order out of chaos, with minimal oversight
Strong vendor management skills
Expert knowledge of Google Docs, Google Slides, Google Sheets, Wiki’s
Nice to have: working knowledge of AWS cloud configuration, GCP configuration, Slack Bot development

Position ID: P56893

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Pay Range:

$127,075—$149,500 USD

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this intake form to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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Benefits at Coinbase