Product Manager, Growth

Product Manager, Growth

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Billing Experience team builds user-facing products that help people quickly start, efficiently operate, and easily scale any business model without code or complex integrations. Our users depend on our products to make it easy for themselves and their customers to manage subscriptions, invoices, and payments. We deliver these capabilities at scale to manage millions of payments a day, for businesses ranging from exciting, fast moving startups to large, world-spanning companies. We aim to make it possible for a merchant to launch their business on Stripe Billing in a single afternoon by providing clear, intuitive, and cohesive no-code experiences to both merchants and their end customers.

What you’ll do

We’re looking for an experienced senior product manager to join our team and lead initiatives focused on accelerating the growth of Stripe Billing. You will be the primary owner of our self-serve PLG motion and are responsible for its successful development and performance. The ideal candidate for this role will deliver exceptional results through building product experiences that significantly impact the core business.

In this role, you will be responsible for defining and implementing data-driven strategies to improve user acquisition, adoption, and retention across many of Stripe’s user-facing surfaces. As the team’s first growth PM, you will help foster a culture of experimentation and data-driven decision making and define best practices that enable the team to iterate and learn in increasingly tight feedback loops. You will excel in this role if you’re a growth-focused PM who can collaborate effectively across multiple teams and functions to deliver results.

Responsibilities

• Derive and own a product growth roadmap independently and deliver impactful products enhancing the top-line of the business.
• Own and drive a positive revenue outcome for Stripe through connecting product performance and execution to the business’s top-level goals.
• Act as a key contributor to create a positive culture within the product team and influence cultural growth at our company in alignment with the operating principles.
• Think holistically across the end to end journey of a customer with Stripe to develop an opinionated strategy and roadmap for target segments, friction points, and product priorities to determine when and how we should engage prospects and customers.
• Across different automated and human-assisted channels (sales, marketing, support, self-serve emails, dashboard prompts, etc.), implement ways to successfully address awareness gaps and friction points in a cost-effective manner.
• Collaborate with engineers, accurately identifying technology trade-offs, understanding the product’s technical design, and predicting technical roadblocks.
• Recommend strategic shifts or pivots based on changes in the business landscape or industry trends.
• Ensure timely delivery of delightful product experiences, partnering with the design and engineering teams.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Qualifications

GENERAL

• 8+ years of experience across GTM, demand generation, and Product Management.
• Acted as the directly responsible Product Manager for B2B Product Led Growth (acquisition, activation, retention) with experience building iterative hypothesis-driven product development building and tuning a product experience for top-line and bottom-line growth.
• Has experience standing up a Growth function within an organization.
• Has worked on SaaS GTM practices and operations across self-serve and sales-led motions, including customer provisioning, usage measurement, pricing strategies, and customer support.
• Strong understanding of technical trade-offs in product design and development.
• A user-centric mindset with empathy towards user experience.
• Has an ownership mindset and works on whatever it takes to solve problems and delight users
• Demonstrated ability to cut through ambiguity to produce strategic insights and opportunities
• Strong leadership skills with the ability to make informed decisions, test assumptions, and iterate, even when working with imperfect information.

CROSS-FUNCTIONAL LEADERSHIP

• A proven track record of driving cross-functional alignment across a broad set of stakeholders, including engineering, sales, support, product, marketing, data science, and senior leadership to achieve revenue growth targets.
• Proficiency in building and scaling a product-led growth discipline, including the development of the strategy, processes, and tooling. Experience in creating a strong growth culture within a team.

DATA WITH A REVENUE FOCUS

• High proficiency in data analysis and the ability to use data to influence product roadmap decisions.
• Proficiency in understanding fundamental SaaS business metrics such as Annual Recurring Revenue, Net Revenue Retention, and Gross Margin, with a focus on optimizing and improving these metrics.

Preferred Qualifications

• In-depth knowledge of the sales cycles for both Small and Medium-sized Businesses (SMB) and enterprise customers.
• Understanding of the Billing market, competitive landscape, and customer behavior.
• A history of successfully contributing to pricing and packaging strategies that can seamlessly scale across self-service customers to sales-led enterprise clients.
• Experience in pricing analysis and conversion rate optimization, enhancing the overall pricing strategy and revenue mix optimization.