Product Manager, Global Interoperability and Specifications

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

As part of the Buyer and Seller organization, the Global Interoperability and Specifications team is looking for a Director to take on the responsibility of managing Visa’s Level 3 (L3) chip acceptance device testing globally.

Visa’s focus for L3 testing is to help ensure that chip terminals that have been configured for deployment by acquirers are correctly integrated into the Visa payment acceptance environment and do not unduly contribute to interoperability problems. This improves acceptance of Visa-branded products.

L3 testing applies to a wide range of chip contact and contactless terminals (e.g., POS, mPOS, ATM, Cloud Based Acceptance solutions, Urban Mobility, Tap to Phone, Fleet, etc.) and encompasses global and regional requirements.

In this role you are expected to -

• Manage Visa’s L3 testing at a global level and provide direction to the tool administrators and operational teams.
• Manage Visa’s Chip test tool products by providing business requirements to the development teams and managing the roadmap.
• Participate in EMVCo’s Level 3 Testing Group to define and implement a standardized framework and set of processes around EMV Level 3 terminal integration testing.
• Provide global strategic direction to improve effectiveness of Visa’s global L3 testing and processes to executive management and ensure delivery on commitments.
• Translate complex product business requirements into internal technical language (e.g., Tap to Phone solution, Cloud Based Acceptance solutions, Urban Mobility, etc.).
• Lead projects for various new initiatives, both internal and external, using project managing best practices and skills.
• Coordinate directly with clients to understand program set up requirements and facilitate new programs adoption.
• Work collaboratively with key business partners (e.g., Account Executives, Marketing, Global Product, Pricing, Legal, SMEs, regional chip teams), will be highly reliant on strong influence management skills and the ability to build and maintain internal and external relationships.
• Build and enhance positive working relationships with internal and external stakeholders (e.g., acquirers, processors, vendors, merchants, third-party service providers, etc.).
• Provide L3 testing SME support to acquirers, processors, vendors, merchants, third-party service providers, etc.
• Communicate L3 testing updates internally and externally.
• Write and maintain L3 testing related documentation.

Flex Work Arrangement - Hybrid Position - This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of work experience with
an Advanced Degree (e.g. Masters/ MBA/JD/MD) or 6+ years of work experience with a PhD.
• 6 or more years of relevant experience in payments industry, product management and testing.
• Educational background in Computer Science/Engineering.
• Experience managing partnerships that require systems/technology integration with both backend
as well as UX/UI components.
• Fluent in discussions about web-based portals, APIs and machine-readable formats.
• Strong knowledge of interoperability chip testing, best practices, and methodologies.
• Strong knowledge of EMV chip – VIS, VCPS, EMVCo books, card personalization, etc.
• Reputation for being a collaborative thought partner and business leader, with ability to organize
and motivate work across multiple team boundaries.
• Proven track record of managing products with demonstrated ability to facilitate planning across
multiple teams.
• Cross-organizational interaction ability – experience working outside of a single silo.
• Cross-functional experience – working on projects with both the business and technology to
accomplish a shared goal.
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g.,
JIRA.
• Proficiency providing technical support to external customers and identifying business
requirements.
• Strong analytical and technical skills.
• Experience in managing and maintaining programs.
• Good communication and writing skills.
• Knowledge of binary and at least one programming language is a plus.
• Knowledge of using test tools is a plus.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.