Product Manager

At Flipdish, we’re proud to be an Irish unicorn (valued at over $1bn) on a mission to help independent restaurants flippin’ thrive in a world transformed by technology. While Flipdish has grown rapidly, our focus has always remained on our customers and their needs. We’re more than just an all-in-one technology ecosystem—we’re a team deeply committed to supporting the people behind the food industry.

We go the extra mile to truly understand our customers (even putting our C-suite to work on the frontlines). With roots in the industry, we’ve worked in busy kitchens and managed thriving restaurant franchises.

At Flipdish, we give independent operators and chains the tools to compete, grow on their own terms, and fall back in love with what they do best.

About the Role

The Restaurant Operations team within Flipdish is empowered to create an ecosystem of products that help our restaurant clients run their operations efficiently and seamlessly. They build and manage pivotal features that help streamline and automate operations for our clients. 

You’ll join us in an incredibly exciting phase of transition and growth, as we continue expand our development and product teams in Dublin and Karachi. 

You won’t be told what to build. You’ll be shown the problems and opportunities, given access to people you need to talk to, and given the tools you need in order to lead your team to success. 

Role

As Product Manager for the Restaurant Operations team you will drive the vision, product strategy and execution required to expand our product offering and bring value to our clients. This is a key area of focus for Flipdish and the product manager is a critical role to driving its success. We are looking for a proven product professional to take on this role. 

You will be responsible for identifying and justifying what new features to build and where improvements can be made in the existing product suite that deliver increased value to the business and our clients. You will be empowered to uncover the problems and opportunities for your product, have access to people you need to talk to, and given the tools you need in order to lead your team to success.

Our product managers are hands-on and expected to apply themselves equally to tactical and strategic activities. You will be aligned with an engineering team and expected to provide a high quality backlog of requirements while at the same time devising a longer term roadmap of prioritised features that map against our strategy.

What You'll Do

• Quickly develop a deep understanding of our business strategy, the market we operate in, and how our business efficiencies are enabled from within the different departments.
• Work with key stakeholders, particularly our commercial enterprise resources to determine to form a vision and strategy for the direction of our New Segment products
• Understand the different aspects of the existing Flipdish platform and the strengths and weaknesses of their extensibility
• Act as a product SME when new opportunities are being evaluated; Partner closely with external technology providers to in licensing and maximising the use of business critical 3rd party building blocks 
• Identify the best solutions to deploy within our platform to reach product objectives with minimum effort; Evaluate buy versus build opportunities.
• Identify and prioritise the problems and the needs which define your product roadmap including hardware and software decisions, focusing on those with maximum impact. 
• Develop a set of commercially focused metrics for your product features that you will measure yourself against
• Work closely with other products team to identify cross team dependencies early and makes sure everyone agrees what they have to do, when, to realise that value
• Continually provide vision and direction to your team and stakeholders 
• Ensure that the team always has a more-than-adequate, well defined, prioritised and articulated backlog of work
• Lead the planning of product releases and set the expectation for delivery of new functionality
• Provide an active role in mitigating impediments impacting successful team completion of release goals

Candidate Profile

You Are

• Reasoned. You can make a decision and defend it confidently, based on a thorough understanding of business and product building
• Adept at using your knowledge and experience to influence others 
• Disciplined and determined
• Naturally motivated
• Persistent
• Proactive and don’t wait to be told what to do
• Always looking to be challenged and do not shy away from change
• Pedantic about the quality of what you release
• Smart
• Friendly and empathic

Required Skills

• You are an experienced product professional with 3+ in a Product Management role, ideally with experience restaurant technology or similar.
• You have successfully brought enterprise grade SAAS solutions to market, ideally in multiple territories, which have led to material business growth
• You're highly technical and analytical and experienced in working with engineers
• You're highly commercially aware. You understand that software isn't free to build and maintain, and you can justify your decisions by displaying an understanding of how it will potentially impact the bottom line
• You are comfortable in creating hard metric based goals for yourself and your product and holding yourself to them.
• You're familiar with multiple software development methodologies. You've used multiple before and learned lessons with each of them
• Your product is a critical part of our success so you can expect stakeholders to be very active commentators and have strong opinions on the direction of your product. You are comfortable with this scenario and confident you can manage expectations in the right way, which is sometimes saying “no”.

We also have

• Access to training and certification
• Collaborative work environment with a dynamic and diverse team — and we do actually mean this and invest in it
• Team-building activities and social events
• Unparalleled opportunity to grow and advance within the company

The company headquarters are located in Ireland, but we have office hubs in both London and Karachi, both of which are growing. This role is based in Karachi.

No business embodies diversity like the food business. And at Flipdish, we're all about empowering those diverse, local, independent businesses - all over the planet. For us, diversity isn't a checkbox. It's embedded in how we work. We are committed to building an inclusive and diverse team that represents a variety of backgrounds, perspectives, and skills - all working together in an open, honest and transparent culture. Because our strength comes from embracing our differences: differences that reflect the diverse customers we serve.

Please note that for this role we only accept applications from candidates directly. No recruitment agency assistance is needed.

Why Join Flipdish?

• Be part of a high-growth, globally recognised unicorn company leading the charge in food-tech innovation.
• Collaborate with a talented and diverse team committed to transforming the hospitality industry.
• Opportunity to work on a broad range of innovative products that make a tangible difference for our customers.
• Competitive salary and benefits package.

How to Apply

If you’re a strategic thinker with a passion for product marketing and want to make a real impact at a company redefining the future of hospitality, we’d love to hear from you! Please submit your CV and a brief cover letter outlining your experience and enthusiasm for the role.

Flipdish is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.