Product Manager, Express Drive - Onboarding

Product Manager, Express Drive, Onboarding

At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

We are looking for a Product Manager to lead our Onboarding team within the Express Drive org.   Express Drive is a strategic business within Lyft with the mandate of providing drivers with low-cost access to a car while building the foundational capabilities for Lyft’s autonomous future. We are redefining the vehicle access landscape as the rideshare industry’s most extensive flexible vehicle offering in the US. We do this by managing our vehicle marketplace, building patent-pending pricing technologies, and developing predictive intelligence using vehicle telematics and connected car technologies.  

The Product Manager in this role will define and drive our strategy to become the best place to get a car by using technology to improve all areas of the rental onboarding, nurturing them from lead to getting in their first rental. You will be responsible for ideating and delivering an innovative onboarding, education and reservation experience and driving adoption of electric vehicles across the US. We are looking for an entrepreneurial, customer-obsessed, and passionate Product Manager to lead this mission critical team. This Product Manager should be comfortable working in complex, fast-paced organizations - aligning multiple developments and cross-functional teams to a single vision.  

Responsibilities:

• Work with leadership to set a compelling vision for the lead generation, application, education and reservation experiences. The Express Drive Onboarding product area includes both digital and operational components, possible 3rd party integrations, and user-level segmentation.
• Lead the development and growth of Express Drive’s business including initiatives to improve customer conversion, overall quality and profitability, in addition to identifying new ways to grow Express Drive’s addressable market.
• Define and execute on a strategy to grow awareness and accelerate adoption of electric vehicles; define onboarding strategy for introducing the driver to the new technology and how they consume ancillary services such as charging. 
• Assess and implement new technologies that can improve the customer experience, bring down costs and accelerate time to starting a rental. 
• Monitor and own core areas of the renter onboarding journey, including using data and insights on application satisfaction, quality, and risk to ensure business and user needs are being met. 
• Develop a customer & business-focused product roadmap, build alignment, and influence cross-functional stakeholders across product and other partnering teams (Data Science, Rideshare product teams, Finance, Product Operations, Engineering, Design, UX Research, Field Operations, etc.) Define and drive A/B testing strategy for roadmap. 
• Set your team's goals, success metrics and roadmap to align with the team’s objectives to optimize utilization and minimize vehicle down-time and drive maximum impact based on data analysis, research studies, and experimentation 

Experience:

• Bachelor’s Degree or equivalent work experience preferred
• 2+ years of experience of building products
• Demonstrated subject matter expertise with a commitment to excellence, analytics rigor and focus on customer experience
• Confident in decision-making, providing concise, clear, direct communication
• Strong ability to work with full autonomy and little direct oversight
• Comfortable in a fast-­paced environment, subject to rapid change and innovation
• An active participant in Lyft's culture; enthusiasm about Lyft and aligned with Lyft’s core values

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof that they are fully vaccinated and up to date against COVID-19. Fully vaccinated and up to date means an employee has: 1) received all recommended doses in a primary series of COVID-19 vaccine; and 2) either has received a booster dose or is not yet eligible to receive a booster dose but will do so when eligible. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.

This role is work-from-anywhere, excluding the following states and all U.S. territories: Kansas, Mississippi, Oklahoma, West Virginia, Puerto Rico.

For candidates living in Colorado the expected base pay range is $130,240-$151,800, depending on a variety of non-discriminatory factors, including qualifications, experience and geographic location.