Product Manager

Depop is the community-powered fashion marketplace to buy and sell unique fashion, with over 30 million registered users in more than 150 countries. Depop is a place for anyone to discover and celebrate their style on their own terms, and to feel good about their fashion choices by extending the lives of millions of garments.

The company was founded in 2011 and is headquartered in London with offices in Manchester and New York. Depop has approximately 400 employees dedicated to its mission of building the world’s most diverse progressive home of fashion, that’s kinder on the planet and kinder to people. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company.

Depop is an equal opportunity employer. Our mission is to build the world’s most diverse progressive home of fashion. To do this, we encourage people from underrepresented communities to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees. We’re continuing to build recruitment processes that are fair and welcome requests for reasonable adjustments required throughout your interview experience with us. Depop supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

Role:

As one of London’s fastest-growing tech companies, and an increasingly global business, we need excellent product people at all levels. We’re currently hiring for a Product Manager in our London HQ or Manchester office to run one of Depop’s cross-functional teams. You’ll report to the Lead product manager in the Fulfilment pillar and you will be expected to help guide your unit while delivering a contribution to its impact and strategic roadmap.

Responsibilities:

Vision, strategy and roadmap:

• A key driver of defining and executing the payments product vision and strategy, working with the team, other product managers and stakeholders in finance and operations
• Defining and monitoring OKRs of the product and features in the roadmap in collaboration with Product Analysts, your team and the Lead product manager
• Building a roadmap based on achieving customer outcomes and prioritising in a way that balances our longer term strategy with high confidence, high value items that can be delivered in the short term

Deciding what to build:

• Prioritising features to deliver the highest impact against quarterly objectives based on your team’s resources
• Combine user research, rigorous data exploration and technical guidance to make informed decisions about the vital few worth building, what to not pursue and when to adjust focus where necessary. You iterate on hypotheses and solutions as you learn. 
• Scope and effectively prioritise new features to ensure the right balance between effort and impact.

Owning how we build it:

• Designing features that are simple, intuitive and beautiful in collaboration with our Designers and user researchers. Champion product excellence and support others in their craft.
• Working with the development team to ensure features are built to the specifications.
• Recognising obstacles to the team, and making sure they are escalated or resolved before they impact delivery. Keeping effort vs value at the forefront of your decision making.
   

Keeping everyone aligned and informed:

• Aligning with the Lead Product Manager and the functional leadership on the priorities and strategic goals of the wider product area.
• Motivating the team and giving them the context they need to reach their potential.
• Identifying and leveraging the expertise of key functional stakeholders (e.g. Engineering, Design, Product Marketing) and other product squads to help shape and execute on the vision for your area and fully understanding the opportunities, potential solutions, and constraints. 
• Motivating the team and giving them the context they need to reach their potential. Creating a team culture that keeps people engaged and focused.

Must-haves:

• A strong technical understanding. You must be able to challenge engineers on their assumptions and have productive conversations on approaches to complex infrastructure projects
• Great commercial awareness. Payments is an important revenue driver for the business and also represents a large portion of our cost base. You must be able to balance commercial and user requirements effectively when building your plans
• Excellent communication skills. Payments is at the core of our operations. You will need to build relationships with senior stakeholders across operations, finance and product -  and work collaboratively with them to build plans that suit all parties.
• Beginner’s Mindset is one of our core values. We’re a learning organisation and a group of people that thrive on getting better every day. Your curiosity and thirst for knowledge are more important than what you know already.
• Resilience. We’re scaling fast. The things that we do today won’t work tomorrow. You need to be comfortable with the rate of change we’re going through, and excited by the opportunities that afford.
• A strong sense of ownership and be highly organised. You create order in the world around you and get huge satisfaction from delivering the highest quality features.
• Previous experience as a Product Manager/Product Owner in an agile environment.
   

Things that would be useful, but are not essential:

• Previous experience working in payments (working with Stripe would be a bonus)
• Previous experience working in a marketplace business
• Experience working on 3rd party integrations
• Experience in a mobile-first environment
• Interest in fashion

Health + Mental Wellbeing

• Cash-plan or PMI - you have the choice of a healthcare plan that best suits you
• Subsidised counselling and coaching - we partner with Selfspace to provide you the opportunity for a good conversation with a qualified person
• Cycle to Work scheme - choose between Evans or the Green Commute Initiative to help access a bike for your commute
• Employee Assistance Programme (EAP) - have access to a confidential support network of expert advice 24/7
• Mental Health First Aiders - we have trained individuals across the business to offer support and signposting

Work/Life balance

• 25 days annual leave with the option to carryover up to 5 days
• 1 company-wide day off per quarter, for you to take some time for yourself and decompress
• 2 activism days per year for you to use for volunteering, demonstrations or internal initiatives
• We offer sabbaticals for our long serving employees.

Flexible Working

We’re Flexa® accredited, meaning we offer genuinely flexible working;

• We'd love you to head to your nearest Depop office once a week, but feel free to work from home the rest of the week!
• Want to head into the office more? No problem, you can opt to be "Office-Based", with your very own desk.
• Do you do your best work from home? You can also request to be a remote worker, and only head into the office 4 times per year *role dependent

• In the office, we provide healthy snacks, tea and coffee and the occasional surprise treats!
• All of our offices are also dog-friendly! Do your best work with your best friend. 
• Apply to work abroad 4 weeks of the year (in UK tax treaty countries)

Family Life

• Maternity + Paternity Leave, plus adoption leave, IVF leave, shared parental leave + paid emergency parent/carer leave

Learn and Grow

• We offer a personal learning budget for every employee and also sponsor and run a myriad of programmes, conferences and meet-ups to upskill our employees and enhance their journey with us.

Your Future

• Life Insurance (financial compensation of 3x your salary)
• Pension (Depop will match your contribution up to 6% of your qualifying earnings)
   

And finally, as a valued Depop employee We waive all of our employees’ fees when they sell on Depop and also ship your sold items anywhere in the UK for free using our team’s account