Product Manager (Engagement) - Remote Europe

About Typeform

One sunny Barcelona morning, two designers sat down to build a beautiful lead generation form for a bathroom company's showroom. They ended up reimagining the data collection experience, and realized it was one idea they wouldn't flush down the toilet. Today, Typeform is a team of over 400 people from more than 35 countries, with offices in Barcelona, Spain and San Francisco, US.

We're building a world where brands, businesses, and their communities can have more personal relationships with the people who matter most. To do this, we give people the tools they need to have conversational experiences at scale—because meaningful relationships start with conversations.

From online lead forms and asynchronous video conversations, to face-to-face encounters in the office, help us build more meaningful relationships, one conversation at a time.

Typeform is a versatile platform used by customers across many jobs ranging from market research and customer feedback to customer acquisition or e-commerce checkout. Currently, every month close to 200,000 people sign up with Typeform.

About the role

Meaningful conversational experiences start with building a delightful experience for our customers. That's why we've made the topics of Engagement and Retention a top priority in 2022 and are looking for an experienced Senior Product Manager to lead the definition, implementation and continuous improvement of our Product Experience to promote customer Engagement.

Strategy

• Help shape and promote Typeform's Engagement Experience by tailoring the in-Product Experience to our different user groups, increasing frequency, scope and depth of usage
• Work with Lifecycle and Care teams and Strategy, Research and Marketing teams to design a holistic experience across platforms and channels
• Use Engagement as a tool to increase our Paid Customer base and MRR
• Be the owner and gatekeeper of the quality of user experience in Product by synchronizing with Core Product teams and coordinating in-Product Communications
• Understand our competitors and be curious and up-to-date with the latest digital experience trends
• Combine all the above in a clear, measurable roadmap that you promote across the organization

Operation

• Being comfortable in having technical conversations with your Engineering counterparts
• Find out what matters to our users and customers through a close collaboration with the customer-facing and research teams
• Build relationships with partners from the wider Product team, Marketing, Sales, and Customer Success and align them around your team's mission, roadmap and success stories as well as learning points
• Work with the Onboarding team to provide a delightful first touch point for our users/customers
• Establish and maintain the team's backlog identifying the right problems to work on, defining meaningful solutions and test them with the relevant process (not everything is an A/B test!)
• Develop and own accurate reporting on your essential metrics and use these to prioritize opportunities, report on success and analyze your performance

About You

• 2+ years in Product Management
• You have experience developing customer engagement either in a B2B SaaS context or B2C subscription
• You champion the user
• You're used to gathering data through different approaches (user research, A/B test, usability testing, data analysis, competitor and market analysis)
• You will run the E2E process, from discovery, sizing the opportunity, validating, coordinating, executing and covering the GTM
• Data is your friend and you cannot go one day without looking at your metrics or generating insights. You know how to dig into data to make informed decisions
• You're familiar with SaaS metrics, product analytics and take a hypothesis-driven approach to product development
• You love working with Engineers and Designers and have first-hand experience using product discovery methods, design thinking and Agile software development practices
• You're passionate about SaaS products and have a good knowledge of both the SMB and Enterprise SaaS ecosystem
• You're dedicated to self-development in the product management discipline

Think you're a good fit? Hit Apply—success might be just around the corner ?

• Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be an equal opportunity workplace.
• BENEFITS: We're now a remote first company so this job can be based in our office in Barcelona or as a remote role in Spain. We also recruit remotely in the Ireland, the Netherlands, Germany, France, Poland, Portugal, Romania and the UK as long as you do not require visa sponsorship. You'll be made to feel at home from the first moment, thanks to our thoughtfully designed remote onboarding. You'll get a €1,000 one-off payment to kit out your home office, plus €120 per month to cover any extra expenses. Other benefits include flexible working hours, a learning and development budget and private health insurance.