Product Manager - EMEA - Fully Remote

The Team

The Knowledge Team at Omnipresent is part of the Core Product Team, reporting to the VP of Product at Omnipresent. We are a central pillar of value delivery, enabling our clients with peace of mind on the services and products we offer. One of our core responsibilities is the development of new products that will become the future of Omnipresent, we seek to understand and document the knowledge needed to run a particular product, and we do this by getting our hands dirty and setting up new products.

The Knowledge Team is in charge, among other things, for bringing the new products to life, taking care of the 0 to 1. This includes setting a business model, conducting market research and user interviews, product management and collaboration with subject matter experts - from payroll and HR Ops to finance and benefits.

What will you do?

This role reports to the Head of Product - Knowledge Team.

• Add value to customers and internal teams by defining, gathering and serving critical knowledge. Specifically on new products like PEO, Virtual Employer and additional products you’ll build.
• You’ll lead a cross-functional task force across Payroll, legal, HROps, operations, support, sales, engineering and design - to build an amazing end to end product experience for our users.
• You’ll work on operational processes to understand how the product is served such that you can create playbooks that will scale. We build for scale, but we want product people to see the product across the phases - from the pilot phase to the full product offering. Here your understanding of the internal workings of the product will be key.
• Conduct industry research, competitive research, and gather customer insights and feedback.
• Work with your colleagues in product, in services and subject matter experts on work that includes but is not limited to company registration, payroll processing, benefit administration, legal guides, reporting for our clients and working with local partners.
• Create the roadmap of the new product through in-depth research and understanding of customer pain points while ensuring that business goals are met.
• Be ready to work on operational minutiae, as well as create pilots to test out the offering, with a focus on what scales and what doesn’t.
• Bring your product to market through ownership of the full product lifecycle: problem identification, solution design, spec, implementation and validation, and measuring success via actionable metrics being set, as well as figuring out next iterations based on feedback.
• Be able to get into the weeds with the SMEs, but distill the information for the Senior Leadership to keep them abreast of.
• Manage competing priorities consistently and transparently, keeping stakeholders read in on these tradeoffs.

What are you great at?

• Working cross-functionally on complex areas with competing priorities.
• Product and Project managing. You will be quarterbacking large initiatives with many moving pieces and you have the ability to go into the weeds to ensure things are working as they should, but also step back and review the overall picture to ensure we’re creating the right product and experience for our customers while generating business value.
• Working through ambiguity to create actionable outcomes.
• Finding simple solutions for complex problems.
• Great attention to details.
• Working in fast paced environment.
• Interacting with external and internal stakeholders at all levels and functions, including comfortable presenting to senior leaders like the CEO and Senior Leadership Team.

You're the kind of person who...

• 5-7 years of experience, with 4 years of experience within Product in startups (ideally in the LegalTech or HR Tech, Logistics Tech, i.e. a company with a big operations/ real world component).
• Is passionate about building solutions from the ground up, and the centrality of knowledge to an org.
• Is a first principles thinker, and asks why on existing processes, doesn’t just take things on face value.
• Strong self-starter attitude and are eager to learn that which you do not know.
• Strong communication skills as well as stakeholder management.
• Wants to lead projects and where they find a gap, they evaluate it and then fill in if that’s what’s needed to provide value.

What would make you really stand out?

• Previous experience in global payroll
• Previous experience managing complex real-world services (mix of operations and digital product)
• Previous experience in early-stage startups (0 to 1)