Product Manager, Data Governance

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Seller Experience organization enables and orchestrates the end-to-end customer experience, intelligently empowering customers through Square's ecosystem of products. The Growth Data and Tools team is an important part of Seller Experience with a focus on improving the efficiency and effectiveness of the Sales and Account Management (SAM) organizations by building scalable technology solutions that integrate with core platforms and digital products. The team is in the process of designing and building an integrated technology platform for Sales to orchestrate workflows and deliver high quality data to Reps. Also, the team also operates and incrementally improves a state-of-the-art in-house data-driven solution for Account Management. Our efforts have made an enormous impact on the SAM teams and lead the way to transform Square’s Go-to-Market (GTM) motions.

You will partner with accomplished data, software, and machine learning engineers and data science, analytics and solutions teams to ensure that our products meet customer requirements and accelerate Square's growth. Your customers consist of teams across a majority of Square Sales and Seller Experience Data organizations. You will need experience building data quality and management solutions to determine areas of opportunity and a product mindset, great execution, and excellent partner management to solve the most complex stakeholder needs. You will learn from Square product leaders who will support your growth in the product management domain.
 

You will:

• Conduct market research, competitive analysis, and technical due diligence to assess current state and construct a data governance and management strategy for GTM team
• Collaborate with stakeholders from Sales, Platform Engineering, Operations, and other departments to understand business needs and identify opportunities for complex data management solutions to improve quality, consistency, and relevancy
• Develop and maintain a product roadmap for a complex technical data governance solution, prioritizing business criticality, technical feasibility, and user feedback
• Define product requirements and user stories, working closely with cross-functional teams of designers, engineers, and business analysts to ensure successful delivery of new features and functionality that meet customer needs
• Partner with diverse technical teams including software engineering, data engineering, machine learning, CRM developers, and data science to develop seamlessly integrated solutions spanning first and third party assets that collectively provide a cohesive end-user experience 
• Drive the discovery of a state of the art deduplication solution powered by ML-driven approaches to radically improve data quality and unblock Growth teams.
• Design and implement data governance and management frameworks and operational processes to address current issues and support ongoing data management hygiene
• Communicate data governance vision, strategy, and progress to stakeholders and partners and solicit feedback to ensure alignment and buy-in.
• Monitor and analyze usage data to identify opportunities for improvement and growth, and use data to inform product decisions and optimizations that drive business growth
• Support stakeholder teams in using technology effectively, and work with them to define and track key performance metrics for the platforms
• Foster an environment that enables the Square engineering team to build quickly while maintaining a high standard for quality

• 5-6 years experience in product management
• Nice to have: 2-3 years of experience delivering complex data quality and governance technology solutionsYou have experience shaping product direction and execution based on customer needs. 
• You have knowledge of modern data governance frameworks, architecture, and best practices. 
• You have experience developing, testing, and deploying technical data governance solutions (such as entity resolution, identity resolution, and algorithmic data delivery) that use external platforms, cloud services, and APIs.
• You are excited to evangelize data quality best practices and advocate for them across your organization
• You understand the tools and workflows that power analytics, lead sourcing, account targeting and other core capabilities for GTM teams. 
• You can empathize with customers and envision solutions to solve their pain points.
• You have experience working directly with other teams, customers, and vendors.
• You can write and present with brevity and clarity.
• You can break down open-ended and ambiguous problems.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $167,300 - USD $204,500
Zone B: USD $158,900 - USD $194,300
Zone C: USD $150,600 - USD $184,000
Zone D: USD $142,200 - USD $173,800

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.