Moneybox is on a mission to help everyone turn their money into something greater. With over 1,500,000 customers, our Product team is at the heart of improving and evolving our proposition to support users on their financial journeys.
As part of the Customer Strategy team, you’ll focus on how we engage and grow our customer base. You’ll work across web and app to improve in-life experiences, helping customers get more value from their products, discover new opportunities, and build stronger habits over time. Reporting to the Head of Product for Customer Strategy, you’ll shape and deliver initiatives that drive engagement, cross-sell, and retention, working closely with Marketing, Design, Engineering, and Data to create meaningful impact for both customers and the business.
What you'll do
- Lead cross-functional work to improve the customer journey from web to in-app activation.
- Deliver creative, high-impact initiatives that improve registration conversion rates, early activation, and engagement across products.
- Collaborate closely with Marketing, Design, and Insight to test and iterate on ideas that grow our customer base efficiently and sustainably.
- Support delivery of content through our CMS and personalised content tools, enabling faster campaign creation and more tailored in-app experiences.
- Build a strong experimentation culture, helping increase the number of live tests and learning velocity across acquisition and onboarding.
- Define and track key metrics for your area, including registration conversion rates, activation (1/7/30-day), and early retention.
- Partner across the business to ensure all work connects back to our commercial goals for revenue, AUA, and cross-sell growth.
Who you are
- A hands-on product manager who’s passionate about customer journeys, creative problem solving, and delivering measurable results.
- Experienced in building and improving digital experiences that drive acquisition, conversion, or engagement.
- Comfortable working closely with Marketing and Design teams, with a good understanding of user funnels, growth levers, and experimentation.
- Analytical and data-driven, with a strong desire to understand and act on user behaviours.
- Detail-oriented and effective under tight deadlines.
- A motivated and resilient self-starter, eager to own and grow your product area within a fast-paced, fast-growing company.
- Possess broad intellectual curiosity and the versatility to engage confidently with and contribute meaningfully across a wide array of technical, strategic, and operational subjects.
Experience and skills
- Ideally, 4+ years’ experience in Product Management or a comparable role, with a focus on multi-platform product development (e.g., web, mobile, marketing sites).
- Proven ability to manage a product through its lifecycle, from strategy and development to iteration and improvement.
- Experience running successful A/B tests and delivering measurable results.
- Excellent communication, stakeholder management, story-telling and collaboration skills.
- Experience working with multidisciplinary teams, including UX, engineering, and data insights, to deliver cohesive and impactful multi-platform experiences.
- Familiarity with core product management practices, including problem recognition, development, testing, launching, and iteration.
Visa Sponsorship:
At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.
Working Policy:
We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.
Please read before you apply!
By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.
We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.
We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.
If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: [email protected]
Your application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- What's the salary range for the Product Manager - Customer Strategy position?The suggested salary for this job is £105,000 - £125,000*
- Is telecommuting possible for this job?No, telecommuting is not possible for this job
