What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager, Customer Insights (Remote) position?

The suggested salary for this position is $132,000-$184,000*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Product Manager, Customer job at Talend

WHO WE ARE:

Talend, a leader in data integration and data integrity, is changing the way the world makes decisions.

Talend Data Fabric is the only platform that seamlessly combines an extensive range of data integration and governance capabilities to actively manage the health of corporate information. This unified approach is unique and essential to delivering complete, clean, and uncompromised data in real-time to all.

Over 6,500 customers have chosen Talend to run their businesses on healthy data. Talend is consistently recognized as a leader in its field by Forrester and Gartner.

We pride ourselves in our values of Passion, Agility, Team Spirit, and Integrity. Every one of our 1,400 employees brings a certain je ne sais quoi that makes Talend special.

As Customer Success Product Manager, you will design, develop, and maintain activities and insights within our Customer Success Operations team. Using Gainsight, this role will heavily focus on customer insights and experience and will consult with senior leaders and stakeholders on recommended course of action. The ideal candidate will be comfortable with digging into data, curating insights, and writing a story around what is happening with Talend customers. This candidate must also be comfortable with developing roadmaps, consulting with and delivering recommendations to senior leaders and stake holders and having business acumen to not only guide technical roadmaps, but also suggest and execute upon business process changes when appropriate.

What the Role will Do:

-Responsible for CSM technology platform consulting and solutions

-Responsible for analysis, design and implementation of changes that impact interactions between customers and Talend-Consults with stakeholders, identifying and communicating areas of improvement in client experience to enhance products and services

-Serves as a customer advocate and recommends and implements client feedback that influences and supports business decisions

-Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to product metrics and identify areas for improvement

Specific Role Requirements:

-Experience or extensive knowledge in Customer Success programs, KPI and related metrics ---Experience in roadmap development and best practices-Hands-on experience with Gainsight or similar platform

-Knowledge in data interpretation and analysis

-Strong communication skills to varying levels of stakeholders across an Enterprise organization

AND NOW, A LITTLE ABOUT US:

Talend has received some pretty impressive accolades along the way:

- CEO named a 2020 Top Diverse Leader by the National Diversity Council

- 6th consecutive year named a Leader for Data Integration Tools in the Gartner Magic Quadrant 2021

- 4th consecutive year named as a Leader for Data Quality Solutions in Gartner Magic Quadrant 2021

- Recognized as a Challenger for Enterprise Integration Platform as a Service (iPaaS) in Gartner Magic Quadrant 2021

- Named Leader in The Forrester Wave™: Enterprise Data Fabric

- Ranked in the DBTA “100 Companies that Matter Most in Data”

- Listed in the CRN Big Data 100 Companies

We are passionate about helping companies become more data driven; and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built.

As a global employer, Talend believes our success depends on diversity, inclusion and mutual respect among our team members. We want to look like our customers, and we recruit, develop and retain the most hardworking people from a diverse candidate pool. We are committed to making all employment decisions on the basis of business need, merit, capability and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us via email to request an accommodation at [email protected]. We appreciate your interest in Talend.

Notice to Recruiters and Staffing Agencies

Talend SAS and its affiliates ("Talend") have an internal recruiting, or talent acquisition, department (“TA”). Talend may supplement this internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Talend employees directly in an attempt to present candidates. To protect the interests of all parties, Talend will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Talend, including unsolicited resumes sent to a Talend mailing address, fax machine, email address or any other means, directly to Talend employees, or to Talend's resume database will be considered Talend property and therefore will NOT be liable for any placement resulting from the receipt of an unsolicited resume.

Agency agreements will only be valid if in writing and signed by an officer of Talend or his or her designee. No other Talend employee is authorized to bind Talend to any agreement regarding the placement of candidates by Agencies. Talend hereby specifically rejects, and denies any liability under, any agreement purporting to be accepted based on negative consent, negotiation with a candidate, performance, or any means other than the signature of a Talend officer.

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Product Manager, Customer Insights (Remote)

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