Product Manager, Customer Experience

The Role

We are looking for a Product Manager to help develop and drive our customer experience product roadmap. This person will play a key role in creating a world-class experience for our customers, with direct ownership of key in-app product flows such as our sign-up flow, rewards redemption, and card management features.

Your Day-to-Day

• Collaborate closely with our amazing internal teams to ship a seamless and truly modern experience - we want to redefine what having a payment card looks like for customers
• Determine a vision and multi-year strategy for our customer experience, in partnership with Growth, Design, Risk, Leadership, and Engineering
• Test, iterate, and do research directly with customers, and incorporate customer feedback into future product development
• Address challenging prioritization questions through data-driven approaches that put your customer first
• Be the unequivocal voice of our customers, and ensure that everything we do does right by our customers 
• Think as a platform: Support other teams across Imprint in their efforts to achieve their goals by understanding their goals and using them to inform your strategy

We Are Looking For Folks With

• 3+ years of product management / product strategy experience
• Demonstrated skills in developing product roadmaps & functions, specifications, launching new products, conducting customer research, and facilitating user testing
• Strong product instincts driven by deep empathy for the end users of technology products
• Attention to detail when it comes to matters of accuracy, stability, and compliance
• Humility and a track record of driving cross-functional collaboration to deliver great products your users love
• Experience driving product vision, go-to-market strategy, and design discussions
• A passion for data-driven decision making

Bonus Points

• Product experience in a high growth startup environment
• Experience in the payments space

Perks & Benefits

• Competitive compensation and equity packages
• Leading configured work computers of your choice
• Unlimited vacation policy
• Fully covered, high-quality healthcare including fully covered dependent coverage
• Additional health coverage includes access to One Medical and option to enroll in an FSA
• 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
• An understanding that successful remote work requires flexibility and an appreciation for asynchronous work
• Access to industry leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
• Limited edition Imprint Credit Card (no hard pull) for the first 100 team members only. Get 1.5% cash back on all purchases, plus additional perks