Product Manager, Customer Directory

As a Product Manager at Square for Square Customer Directory CRM, you will help drive product development for Square’s mobile and web-based CRM application and customer data platform leveraged by millions of Square sellers. You will report to and work with the Customers Team Product Lead, and will partner with other product managers and functional leads on the Customer Directory cross-functional product development team. Additionally, you will work closely with engineers, designers, user researchers, marketers, product analysts, and other team members within the organization to launch new CRM and customer management solutions, customer data reporting and insights tools, and platform capabilities to enable developers to extend the Customer Directory to integrated applications. Your work will be focused on helping sellers (from large sellers including multinational brands and stadiums, to micro-sellers and entrepreneurs including the coffee shop or wine bar down the street) better understand their customers through data and to create more personalized and cohesive omni- channel experiences. You’ll also partner with other Directory PMs to help to build out new buyer-facing experiences to enable consumers to build a closer relationship with Square sellers and get more value out of participating in the Square ecosystem.

You will: 

• Identify customer pain points and market opportunities, build business cases, and help establish the product vision for the Customer Directory CRM 

• Define, document, and communicate objectives, product requirements, and constraints for product initiatives and releases

• Develop a deep understanding of and empathy for Square Sellers as well as Square buyers (i.e consumers), with a passion for improving both the Seller and Buyer experience

• Create and drive a product road-map, promote it across the organization, and execute initiatives from ideation through execution. Represent the team and Directory product with stakeholders and senior company leaders to align resources and prioritization

• Collaborate cross-functionally with product designers, analysts, marketers, and engineers to bring new solutions to market through the entire product development lifecycle

You have: 

• 2+ years of product management experience or related/equivalent experience

• 2+ years of experience working on B2B products, ideally SaaS. You understand how businesses with varying levels of complexity operate.

• Experience shipping and iterating on growing products that required partnering across multiple teams. You thrive in a highly collaborative cross-team environment. 

• Ability to both operate at a strategic level and dive deep into the details and technical complexity with ease

• You can provide direction and rally a team on the highest priority problem to solve

• You can write with brevity and clarity

• Obsessive about design and user experience, both for business and consumer users

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.