From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
As the Product Manager for Core Account Experience, you will own the foundational surfaces that customers use to purchase, manage, and grow their relationship with Fivetran. Every Fivetran customer, whether they are a startup on a free trial or multi-million large enterprise organization, interacts with our core account surfaces. From plan selection and checkout to usage insights, billing, AI‑powered help, and account management, these touchpoints shape customer trust and long‑term growth. Your mission is to make these everyday interactions feel effortless, intelligent, and empowering.
You’ll lead strategy and execution for our in-product self-service experience, including transactions, usage transparency, and our AI copilot. You’ll run A/B tests to increase self-service resolutions and improve core journey flows. This role is both foundational and forward-looking: you’ll optimize how customers use Fivetran today while pioneering new approaches to help them succeed tomorrow.
You’ll collaborate closely with Design, Engineering, GTM, Support, Finance, and our Growth & Monetization teams to eliminate friction and increase customer autonomy. Your work will directly impact conversion, retention, and efficiency, while driving experimentation and shaping Fivetran’s most modern product-led experiences.
This is a high-impact role at the intersection of product quality, customer experience, and business growth. The ideal candidate is a strategic systems thinker who wants to own the core surfaces critical to the day-to-day experience of every single Fivetran customer.
This is a full-time, hybrid position based out of our Oakland, CA office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
What You’ll Do
Skills We're Looking For
#LI-HYBRID #LI-KM3
The pay range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the target position and level. Our pay ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The pay range is subject to change and may be modified in the future. Your recruiter can share more about the specific pay range for your location during the hiring process.
Perks and Benefits
May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran's Benefits by Region.
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
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We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
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