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Front powers the heart of business: the meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,500 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact.
With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Wealthfront’s Career-Launching Companies in 2021 and Forbes Cloud 100 2020, the definitive list of the top software companies in the world. We have also been recognized on LinkedIn’s 2020 Top Startups, The New York Times’ The Next Wave of ‘Unicorn’ Start-Ups, Fortune’s Best Small Workplaces, and Glassdoor’s Best Places to Work.
We’re looking for a Product Manager to join our growing product management team to lead our Client Platform team. This PM will own the strategy and execution for ensuring our apps have a fast and reliable user experience, and enabling empowered, consistent development across platforms and teams. Together with Design & Engineering, this PM will define the visual frameworks, components, and standards that meet user needs across product areas, and help our product teams move faster to ship more value to end-users.
What will you be doing?
- Close collaboration with other PMs / product teams through setting high level UX strategy that encompasses the entire product, across Front product areas
- Bringing consumer-level UX to a B2B app. You’ll make Front feel more and more like a top-notch native desktop app that meets upmarket customer expectations
- You’ll build a compelling pod strategy and roadmap based on insightful understanding of customer needs, internal team needs, market opportunities and technical capabilities
- Partner cross-functionally withEngineering, Design, Customer Success, Marketing and Sales to innovate and execute product initiatives across the company
- Rally teams to work together towards a common goal; oversee many moving parts to ensure deliverables are met on time
- Write specs, manage project execution, and define product roll-out strategy
- Discover and present new product insights by analyzing qualitative and quantitative customer data
- Conduct user research & user testing to collect new customer insights
What skills and experience do you need?
- Product management experience, preferably at a SaaS or consumer technology company, preferably with experience on a platform product team
- You’re excited about working at the intersection of user-facing & platform products; you know how to consider diverse user needs and create scalable components, frameworks, and systems
- Empathetic: you understand what users need and any issues that your teammates face
- Execution-oriented: you’re highly organized; you’re comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time
- Collaborative and low-ego: you work well with all kinds of personalities; you work well with teams across multiple geographies
- Data-driven: you understand how to use data to guide product decisions
- Solutions-oriented: you are resourceful and drive progress with a positive, entrepreneurial approach
- You have clear, structured thinking and excellent communication skills
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Product Manager - Client Platform position?The suggested salary for this position is $126,000 - $172,700*
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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