Product Manager - Card

Meet Ozow

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions. 

More about this Ozow fantastic position 

As a Product Manager at Ozow, your role is central to the success of one of our payment processing solutions. You'll lead the charge in conceptualizing, developing, and refining our card acquiring services to align with market demands and surpass industry standards. 

Your responsibilities span the entire product lifecycle, from inception through launch and ongoing optimization. Collaboration with various teams across the organization, from technology and user experience to marketing and commercial, will be crucial to ensure a seamless integration of our offerings and a compelling value proposition for our customers.

Your role and responsibilities

Market Analysis and Customer Insights

• Continuously assess market trends, competitive landscape, and customer feedback to identify opportunities for innovation and improvement in our card acquiring services.

Product Strategy and Roadmap

• Develop a strategic roadmap that outlines the vision for our card acquiring products, including feature enhancements, new offerings, and expansion into new markets or verticals.

Cross-functional Collaboration

• Work closely with technology teams to translate product requirements into technical specifications and ensure timely and high-quality delivery of features. Collaborate with user experience experts to design intuitive and user-friendly interfaces. Partner with marketing and commercial teams to develop go-to-market strategies and drive adoption of our card acquiring solutions.

Performance Monitoring and Optimization

• Establish key performance indicators (KPIs) to measure the success of our card acquiring products and regularly monitor performance against these metrics. Use data-driven insights to identify areas for optimization and drive continuous improvement initiatives.

Compliance and Risk Management

• Stay abreast of regulatory requirements and industry standards related to card acquiring services, ensuring our products remain compliant and mitigate any associated risks.

Customer Engagement and Support

• Act as a champion for our customers, soliciting feedback and actively engaging with key stakeholders to understand their needs and address any pain points or challenges they may encounter with our card acquiring solutions.

Training and knowledge sharing

• Provide comprehensive training sessions or workshops to educate different departments about the intricacies of card acquiring. Encourage knowledge sharing by facilitating regular forums, or collaborative platforms where teams can share insights, experiences, and lessons learned related to card acquiring. Foster a culture of continuous learning and cross-functional collaboration.

You are an ideal candidate if you have

• Bachelor's degree in business, Finance, Computer Science, or a related field. MBA or advanced degree preferred.
• Minimum of 6 years of product management experience in the fintech or payments industry, with a focus on card acquiring or payment processing.
• Strong understanding of payment processing technologies, card networks, and industry regulations. Experience with API integration and SaaS products is a plus.
• Experience in fraud monitoring and prevention within the payment processing industry. Knowledge of fraud detection tools and techniques is essential.
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Superior verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences.
• Proven ability to lead cross-functional teams and manage multiple projects simultaneously in a fast-paced environment.
• Deep empathy for customer needs and a passion for creating exceptional user experiences.
• Familiarity with product management tools (e.g., Jira, Trello, Asana), analytics tools (e.g., Google Analytics, Mixpanel), and relevant programming languages or platforms.