Product Manager, Caper - Core Shopping Experience (Senior - Principal)

OVERVIEW

The Caper Senior PM, Core Shopping Experience contributes in a senior-level individual contributor capacity and is responsible for leading a key pillar of Caper Cart, the core shopping experience.  The core shopping experience pillar’s mission is to make shopping fun by providing customers with a seamless, dependable, and intuitive experience that empowers independent shopping.  In this role you will set and execute on the vision of our smart shopping carts shopping experience; a product that makes grocery shopping a magical experience for customers while delivering unrivaled value and continuously unlocking opportunities for retailers.

In this key role, you are responsible for identifying and planning initiatives to drive cart utilization and retention while working cross-functionally with design, engineering, data science, operations, and QA through delivery.  You will work with your team to derive and review insights gathered from many sources, including speaking regularly with in-store customers, and retail partners, and reviewing usage data and industry trends.

About the Team

Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug- and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling & training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!

Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competitions’ infrastructure and is already widely adopted in the marketplace.  Our cross-functional and durable Product team solves hard customer & business problems in ways that our customers love.  

ABOUT THE JOB

• Lead product planning, product & customer discovery, the product development process, effort estimation, and collaboration with teams across the organization (i.e. Engineering and Design).
• Identify opportunities via qualitative & quantitative research, case studies, and reviews of industry-standard methodologies.
• Intake & validate new ideas through a set of frameworks and drive them into implementable projects.
• Serve as the point person for your product area to leadership and across the organization.
• Promote best design practices and user experiences while creating a scalable & easy-to-use product that connects with its users.
• Evaluate shopper/partner challenges and build solutions (from top-level goals to detailed operational and system details).  Maintain alignment across partner-facing teams.
• Publish company-wide updates.  Ensure that requirements, release notes, and other artifacts are documented.

ABOUT YOU

Minimum Qualifications

• 5+ years of Product Management experience
• Experience managing a consumer-facing hardware or software product
• Knowledge of industry standard design tools and strong design thinking practices
• Strong understanding of an empathetic, flexible and iterative approach to product development
• Design thinking experiences & experiences standing behind design decisions that focus on finding out the right ideas alongside the business’s focus on growth
• Proven experience leveraging data to make good decisions when confronted with ambiguity.  You should be data and metrics driven 
• Strong experiences presenting to large groups & influencing people to run towards goals
• Strong ability to manage and align multiple stakeholders

Preferred Qualifications

• Experience managing consumer-facing products or services
• Engineering background or strong understanding of technical implementation at a high level
• Experience with computer vision, software & hardware, IoT products
• Ability to be based in the New York City area preferred but not required

#LI-Remote