Product Manager

Hi, we’re Bloom & Wild. Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. Together, we’ve fulfilled over 20 million deliveries (and counting!), making us the largest direct to consumer flower business in Europe.

We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Now home to a family of 3 beautiful brands, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. 

The role of the product team at Bloom & Wild is to create value for our customers and for Bloom & Wild by developing user-facing (e.g. website, apps) and internal digital products (e.g. warehouse technologies). We are a team of 16 people including Product Managers, Product Designers and Product & Tech Operations who report to the Chief Product Officer with a team located in London, Amsterdam and fully remote. Over 70% of our Product team identify as female.   

We have 7 squads that work in fortnightly sprints to deliver outcome focussed quarterly OKRs. Each of these squads is responsible for all the strategic decision making within their Product area with an associated Product Manager.

As a Product Manager in the Production & Procurement domain, you will ensure that we build internal systems that will allow our range to grow and evolve as well as allow our beautiful products to be procured (i.e order stems), produced (i.e assembling bouquets) and delivered on time and bring delight to our customers. This is particularly important as we extend our range in a sustainable and profitable way to include a wider range of designs and gifts such as candles, diffusers, fragrances and hampers.

You’ll do this by owning our internal procurement, production and fulfilment systems and ensuring that they can scale to deliver our stretching business goals. We are a rapidly growing, international business and you will need to balance high levels of ambiguity and autonomy whilst solving some of our biggest operational challenges. 

You will work with stakeholders across the business, including our Flowers, Logistics and Warehouse Operations Teams to identify, prioritise and develop solutions to our range expansion challenges:

- Accurate ordering and receiving of stems of the highest quality that meet our sustainability requirements.

- Enabling a scalable and efficient bouquet production that can handle a wider range of designs.

- Supporting a repeatable and flexible fulfilment, including printing of our range of greeting cards and labelling of our beautiful boxes.

You will also help support our own delivery network, which will include planning the delivery routes with our partner Hubs and efficient long-haul of our bouquets. 

As we grow our company (in terms of the volume of our customers, our product range and the countries we are active in) with a focus on profitability, we need systems that will grow and evolve with us. This will involve optimising existing systems, like stem ordering and bouquet production planning, to make sure we buy the correct stem inventory and distribute our production volumes in the most efficient way, as well as implementing or integrating with new systems that will improve our ability to accurately receive and store our stems.

Looking toward automation and efficiency, we are looking for a new colleague who is passionate about operational excellence. With the help of the product team, this role is a great opportunity to hone your product skills and work with a varied range of stakeholders.

You will help define and lead the product roadmap that will support our growth aspirations.

🌟 (some of) The good stuff

To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.

🌻 Work that works for you

- Flexible working : our core hours are 10-4, but outside of these hours you can start or finish your day when works best for you

- Work Abroad for up to 30 days each year 

- Share in our success with a choice to take equity options

- Enhanced family leave policy and a workplace nursery scheme

- 1 day per year to volunteer on a project that’s close to your heart

🌴 Time off

-25 days’ holiday + your birthday and bank holidays each year

- Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar

- Option to buy an extra 5 days’ holiday each year

🌱 Health and wellbeing

- Health cash plan through Simplyhealth

- Company pension scheme

- Mental health support through Open Up, including access to online therapy sessions

- Allies and champions groups

- Mental Health First Aiders and awareness training for our managers 

- In person or virtual yoga every week

- Cycle to work scheme

- Our office kitchen is stocked with drinks and snacks to keep you going

- Financial wellbeing support through Bippit

🌳 Growth & Development

- A flexible training framework for every stage of your career development through our Bloom & Learn programme

- Access to the Goodhabitz learning platform

- Mentee and mentor opportunities with our external partners, such as The Women's Association and Mentoring for Growth run by Future FoundersInternal & external Speaker Sessions on a variety of different inspirational topics 

💐 Moments that matter

- Social & wellbeing monthly calendar

- Summer and End of Year events, team lunches and post-peak celebrations

- Irresistible discounts on our products, blooms & subscriptions!

- We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers.  We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.  Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.  

🫱‍🫲 Getting hired

We know that job searching can be daunting, and so we’ll do everything we can to make sure that your interview experience with us is a good one. It’s a 2-way process, and we’re keen to answer all of the questions you may have, so that you can be sure (and excited!) that we’ll be the right move for you. We believe in leading change for good, so if there’s anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience. 

If your application is successful, you can expect to have a quick 30 minute chat with Billy, to run through your experience, motivations and the role in more detail. Following this:

- Interview with Jihane, our Head of Product and Sam, our Head of Product & Tech Operations.

- Technical interview with Elmer, our Squad Lead.

- Case study - Show us your ways of working, problem solving.

- Final chat with Joe, from our senior leadership team.

We believe in leading change for good, so if there’s anything that we can do to help throughout your application process, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience.