Product Manager, Balance Platform Customer Area

This is Adyen 

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.

Product Manager, Balance Platform Customer Area

The Balance Platform Customer Area is the customer facing application that serves Adyen’s platforms and financial services customers. Whether they use Adyen for Platforms, Issuing or Capital, we want to make sure that we empower our users to manage their platform by providing them with an intuitive and easy to understand user interface. Our mission is to put our users at the heart of every feature that we deliver by maintaining a strong focus on user experience, usability and understandability. Our focus is having a clear understanding of their needs and making sure they have all necessary information and tools to manage their projects or daily operations in a scalable way.

We are looking for an enthusiastic Product manager to help drive the strategy and vision for the Balance Platform Customer Area and ensure we offer the best in class solution. In your role, you will work closely with product managers, product designers, engineers, UX researchers and data analytics in order to ensure we build the right features to delight our customers.

What you’ll do 

• Engage with our users to identify and understand their needs and translate them into actionable user stories. Identify new opportunities and improvements that will increase user experience and usability
• Conduct trainings with external as well as internal users and collect their feedback
• Work closely with the product lead to help shape the product roadmap and priorities
• Work closely with the engineering and design teams to ensure the requirements and dependencies are clearly understood
• Facilitate cross stream collaboration by being the central point of contact for all UI related functionalities
• Communicate with all stakeholders in order to maintain full alignment, transparency and visibility into our roadmap and upcoming features
• Analyse user behavior data, determine patterns and establish metrics in order to make data driven decisions to enhance user experience

Who you are 

• You have previous experience working in a product role in the tech industry
• You thrive working autonomously in a fast-paced dynamic environment where requirements are not always clear
• You are able to translate user needs and feedback into user stories with clear requirements
• You can make critical decisions and are not afraid of saying “no” when necessary
• You are passionate about user experience and take pride in being the users’ advocate
• You have excellent communication skills and can facilitate a cross team collaboration and alignment
• You are curious how things work “under the hood” and eager to learn

Our Diversity, Equity and Inclusion commitments 

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.

Please, note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.