Product Manager, App

Trainline is an innovative, tech business with a mission to bring together the world’s rail, coach and other travel services into one simple experience. We aim to make travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices. We’re hugely proud to be the world’s leading independent rail and coach travel platform and rank among the highest-rated travel and ticketing apps globally. Today, we offer our customers travel to thousands of destinations in and across 45 countries in Europe and beyond. That’s more than £3.7 billion in ticket sales annually, and over 90 million visits to our apps and websites each month. In another major milestone, Trainline listed on the London Stock Exchange in June 2019 and is now part of the FTSE 250.

Our culture is central to our success. We’re driven to sustain our phenomenal growth from recent years, and this means we’re always working closely and collaboratively to turn our ideas into reality. It’s this sense of pace, innovating and improving pretty much everything we do, that makes Trainline so exciting and unique - we truly believe our work has a genuine impact and will change travel for the better.

To support our ambitious commercial goals, we’re expanding our world-class Product division led by Champa Magesh (International Leader in Global Business Travel) to drive the next stage of our development. In this newly created role, you’ll be working in a hybrid channel and mission org alongside Designers, User Researchers, Data Scientists and Engineers to help us revolutionise the travel experience and develop a market leading product and features. The goals are ambitious and the mandate is clear – to empower businesses to make greener travel choices.

Trainline Partner Solutions (TPS) is one our biggest bets for 2021 - we’ve built a large market leading B2B client base in the UK, and are making great headway in Europe. Today, our customers transact though five different legacy interfaces, and, having recently re-platformed our leisure product to a single global platform, it is time to share all the good stuff with our business customers…and that’s where you come in - to continue the development of Train Operating Company (TOC)'s white label iOS and Android apps!

Coming in as a passionate Product Manager, you’ll be joining a growing, highly talented Product team and working in small, agile, full stack teams alongside Designers, Product Researchers, Data Scientists and Engineers. Balancing insights with product instincts, you’ll effectively prioritise and evaluate customer, technology, and business needs, to scale our white label product into the EU market.

As an evangelist for change, it will be your responsibility to create step-change, multi-platform solutions. You’ll be the voice of the B2B customer, developing relationships internally and externally to regularly engage, communicate, and influence peers and business partners through clear articulation of the “why”, through both written and confident verbal presentation. Striving for continuous improvement, we recognise the importance of an ‘always on’ experimentation approach within Product, and, to this end, you’ll be responsible for achieving ambitious targets through optimising the flows.

We ship new products at speed and employ a ‘build/test/learn’ mentality around our product development. To this end, you’ll play a core part in redefining and overhauling the customer experience whilst being focused on our stretch growth targets. This is a truly career defining role for someone passionate about product management looking for an opportunity to play their part in disrupting and defining a product that is changing the way we travel and inspiring millions people all over the world to make more environmentally sustainable travel choices every day.

We’re looking for creative big thinkers with small egos to achieve our ambitious plans. Most importantly, you’ll possess a passion for building amazing products that clients love, and will ideally bring broad Product know-how of building world-class app experiences from an international, consumer-facing digital or multichannel business. Data-driven and commercially-minded, you’ll have a strategic and analytical toolkit to marry the needs of customers and the business, and will bring a track record of creating and delivering best-in-class digital experiences.

A storyteller and an all round exceptional communicator, you’ll be used to inspiring your team and influencing those you interact with. Your great credentials go without saying across ideally both iOS and Android space, and you’ll have experience of managing initiatives across multiple teams and bringing complex technical solutions across the line on time and to budget. In addition, you should have a solid story to tell around managing a remote, off-shore tech team.

You’ll understand the importance of making robust data-driven decisions and will bring a good balance of quantitative and qualitative skills. You’ll also have a track record of working with rapid, iterative “discovery based” design and development processes. International experience would also be useful, as would a track record in scaling a solution across multiple territories. 

- 25 days holiday +2 extra days at Christmas

- Free private medical and dental insurance for you and your family (you just pay the tax on what you choose!)

- Life assurance & income protection

- Good pension scheme

- Season Ticket loan

- Charity leave

- Enhanced maternity/paternity leave

- Free breakfast everyday and fruit galore!

- Yoga Mondays

- Salsa classes

- Board Game nights

 ....and many more