Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
As a Product Manager you will be responsible for driving customer and business value through ownership of new and existing products. You will manage products end-to-end, from early-stage research and ideation, through to implementation and improvement over time. Your impact will be measured by key commercial and customer success metrics. You will be comfortable working autonomously where appropriate, with the support of your product leadership team.
About the team
We are looking for a Product Manager to lead the product management group responsible for Xero’s Ecosystem Billing Platform. This role involves collaboration with engineering, design and marketing peers. In this role you will own the product portfolio for the Billing Platform that powers Xero App Store subscriptions, API billing, and expansion of the platform to support new capabilities that will drive direct revenue for Xero. You will provide oversight across your product portfolio, ensuring the right things are built at the right time and through doing so you’ll contribute to Xero achieving its goals, particularly Xero’s ongoing strategy to accelerate growth globally via our ecosystem of apps.
With responsibility for a global product, you will collaborate with a multidisciplinary and cross functional team around the world with high levels of complexity, ambiguity, dependencies and stakeholder management. The ability to navigate cross-team collaboration is a significant part of the role.
Please note this is a 12-month fixed-term contract.
What you'll do
- Product strategy: Work with peers across Product, Engineering, Marketing, Developer Relations to define and evolve the Xero’s ecosystem billing strategy, with accountability for delivery towards our division’s objectives.
- Delivery: In collaboration with your engineering and design peers, define and execute on the product roadmap and prioritization to internal partners, including alignment of the Xero App Store strategy with the broader Xero product strategy
- Results: Be accountable for the commercial success of the products you and your team create and manage, including achieving KPIs and financial targets with close collaboration with our Marketing, Engineering, Partnerships, Developer Relations and other teams
What success looks like
- You are responsible for the establishment of OKRs for your product
- Your work is contributing to team OKRs
- You understand our customers and their problems
- Your roadmap is being executed according to plan and you are focused on the most important initiatives
- All individuals working on and around your product understand what’s being built, why it’s being built and when it needs to be delivered
- You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap
- You have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measured
- You demonstrate and amplify Xero’s Values
What you'll bring with you
- Experience:
- 4+ years of prior experience working on SAAS products and/or app ecosystems in a small business audience setting, with deep understanding of API platforms, 3rd party developer needs, and application marketplace dynamics
- Demonstrated success in leading a growth oriented product, with responsibility for achieving product metric targets and commercial outcomes
- Demonstrated experience in supporting product strategy and roadmaps
- Proven experience collaborating with a diverse stakeholder group across engineering, marketing, tax, finance and product management to develop products & realize commercial targets
- Proven ability to influence outcomes at all levels without direct authority
- Critical competencies:
- Ownership and ability to thrive in a fast-paced environment
- Building effective relationships across all levels of the business
- Advocate for building quality software that are customer centric
- Ability to break down complex problems, deliver pragmatic solutions and able to manage changing priorities
- Strong understanding of business software solutions
- Broad knowledge of technology and software development
- Ability to assess commercial viability of products to either introduce, grow, mature or retire products and to either build, buy or partner on solutions.
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.