Product Management Director

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa Digital Platform Products team is on the forefront of Visa’s innovation responsible for building digital platforms such as Visa Token Services and Visa Click to Pay (a.k.a., Secure Remote Commerce/SRC). This team is also responsible for setting standards in the payment industry level (EMVCo and W3C) for digital commerce. Platform product team is responsible for defining product requirements for Visa Click to Pay and Token products, collaborate with cross functional teams including, but not limited to, Product, Technology, Commercialization, UX Design/Research, Legal, Marketing, Branding, and different Visa Regional teams to build great products at scale and drive adoption.

This position will be responsible for shaping and developing the product strategy, requirements and delivery of digital and physical payment experiences leveraging Visa Token Service. In addition, the role will require product management and delivery of these payment solutions in all regions. This position will lead a small team of product managers.

Essential Functions

Want to build the future payment experience for Visa cardholders around the world?

Imagine being part of an agile team where your ideas transform the payment experience for millions of Visa cardholders globally. Visa Digital Platform team is looking for Product Managers to join our diverse team, to build new product capabilities and enhancing existing ones. Our platform capabilities will be used by merchants, PSP’s and Wallets to enable payment experience in their online and physical checkouts.

The Product Manager will be responsible for:

• Drive the strategic roadmap, defining product and market requirements by understanding the needs of merchant and third part wallet ecosystem
• Be the product management subject matter expert for e-commerce and tokenization
• Drive scale and adoption of the product globally
• Clearly communicate vision and goals of the product
• Establish detailed business requirements and specifications for existing and new services and products
• Collaborate deeply with-in product and other cross-functional teams such as development, architecture, testing, integration, design etc.
• Analyze data to provide actionable insights and iterate product capabilities
• Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value
• Track payment industry trends, standards and competitive offerings in the e-commerce and mobile payments arena. Identify opportunities for new value-added and differentiated features
• Coordinate with the regional product teams and internal teams to ensure country/market and regulatory requirements are met, delivered and tested for a successful launch 
• Participate in client facing discussions, provide feedback, learn, evaluate and apply in defining product
• Focus on user feedback, metrics and stakeholder feedback
• Maintain in-depth knowledge of services (APIs) offered by Digital Solutions Product team
• Managing, grooming, planning and execution of a steady product backlog in a very fast paced agile environment
• Perform triage on critical issues, escalating as necessary and communicating consistently and clearly with all concerned parties
• Participate in user experience iterations and help conduct user research to test product enhancements

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.