Product Designer (Super Network)

Job Description

See yourself at Twilio

Join the team as our next Product Designer for Super Network.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to enhance Twilio’s integrated communications platform that collects, merges, and delivers the world's fragmented communications network – we call it Super Network.

Super Network leverages Twilio's robust network of worldwide carrier relationships and seamlessly weaves them together, creating a single, unified network architecture with greater reliability than that of any single carrier. In turn, this intelligently designed "Super Network" provides businesses with ubiquitous, global connectivity.

The ideal candidate will be an advocate for our customer-informed process, a champion and active contributor to our inclusive-by-default Design System, a partner to our UX team members in upholding our principles and standards, and a UX leader who takes a holistic, human-centered approach to design.

Responsibilities

In this role, you’ll:

• Engage with our internal and external customers to understand their needs, and design products and workflows to unlock their potential.
• Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer and customer experiences. Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.
• Navigate ambiguity through a scientific mindset - stating hypotheses, testing, learning and adapting.
• Collaborate with other Product Designers in elevating our standards. Participate in design critiques to ensure consistency across Twilio products. Advocate for more efficient processes and higher standards across the UX organization. 
• Have strong opinions, weakly held. Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels.

• Partner with Tech Leads and Product Managers to align on scope. Break down complex problems into manageable parts, and articulate the impact of each part.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Ships high-quality user interfaces and flows in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs
• Can share a portfolio with clean, usable, straightforward, and lovable designs that demonstrates technical product thinking, an understanding of user-centered design methodologies, and a solid understanding of visual design, typography, color, and hierarchy

• Has a demonstrated advocacy for design and research methodologies, and has experience running quantitative and qualitative research, such as usability testing, analysis, and interviews
• Holds a passion for feedback and the ability to provide useful and constructive feedback to peers of all levels, as well as invite and receive it
• Collaborates frequently with Design, Engineering, Brand, Marketing, and Product to ensure a cohesive design language across the entire customer experience.
• Creates clear, concise documentation to align expectations, goals, and guidelines among cross-functional teams

Desired:

• 4-6 years of industry experience and a related degree or equivalent experience in software interface design and/or development
• Bachelor’s or Master’s in the field of Human Computer Interaction is a nice to have
• Past experience working in the domain Enterprise SaaS products is a big plus