Product Designer, Orders

About Cazoo 🚗

Cazoo was founded in 2018 to transform the way people buy used cars

We believe everyone deserves to feel total confidence when buying a car. That’s why we’re building a new service which is simple, transparent and doesn’t end when you buy the car. Our vision is to deliver the UK’s best car buying experience by putting the customer first and making it no different from buying any other product online today.

We are backed by top investors and led by an experienced management team including Founder and CEO, Alex Chesterman OBE.

Product design at Cazoo 🎨

Product design at Cazoo has a lot of influence and responsibility to create an amazing customer experience in both digital and analog parts of the customer journey.

At Cazoo, we are obsessed with quality, impact, and driving fast to get the right results. As teams we move intentionally, innovate on behalf of our customers, and work together to make it happen. We strive to learn and understand our users’ needs, behaviours, and emotions to gather insights that inform product strategy and design.

Job summary 👀

We’re looking for an experienced digital product designer to work with an agile squad of engineers, a product manager and researchers to help the Orders World shine at Cazoo. You’ll be part of our growing design team, helping customers enter checkout flow, and understand how to pay for their new Cazoo car.

Joining a young, thriving company is a rare opportunity. You’ll need to feel at home in a data-driven environment with lofty goals, but you’ll be supported by amazing professionals. Together, you’ll constantly research, ship and improve a product that’s genuinely helping people.

What you’ll do 🚀

• Help customers connect with the perfect deal for them using a mix of tools and experiences like vehicle data, finance and affordability, and others
• Drive innovative and customer-informed evolutions for our Orders world products.
• Leverage quantitative and qualitative data to help customers engage with the right options for them in their buying journey
• Advocate for strong collaboration with researchers, product managers and developers
• Facilitate design discovery, including usability testing, exploratory research, scenario mapping, journey mapping, Jobs to be Done, etc.
• Support the rest of your product team by exploring and validating design ideas; this includes being able to prototype, design, test, and iterate on your ideas while working with product managers, developers, researchers and other stakeholders.
• Ensure we solve the correct problems by working closely with product managers and stakeholders to negotiate outcomes over outputs and deliver new or improved products and services that have a real impact.
• Ensure consistency across customer touchpoints and journeys

About You 🎖

• You have a strong portfolio of case studies showing your skills and have demonstrable experience in shipping world-class digital products in cross-functional teams
• You can facilitate a human-focused design approach within the team and are passionate about inclusive, accessible and ethical design.
• You're a strategic thinker with a strong commercial mindset and focus on the impact of your work on the business as a whole
• You’re proactive, organised, curious, humble and empathetic. You love collaborating and are at your best when working with others and bringing them together to align on the big picture.
• Excellent communication and influencing skills, both orally and in writing. Experience in driving a content-first approach in previous roles, with the ability to advocate and explain content design approaches and methodologies
• Bags of motivation! You’ll be joining a dynamic, fast-moving startup where agility is key.
• You're passionate about advocating for design within the business and externally (e.g. events, conferences, articles)

We value people who are ✅

• Customer Obsessed. At Cazoo, people come before cars. We encourage service design thinking and understanding that customers interact with Cazoo beyond just a website.
• Team Players. Being a small team, we encourage everyone to take ownership in their area and collaborate with others. No matter how many projects we deliver, each of us still has plenty to learn and it’s crucial we stay humble.
• Fast Drivers. We focus on results, which means we keep the bar high and are always pushing ourselves to make fast decisions and learn as quickly as possible.
• Data Driven. We value making informed decisions and using data to inform those decisions. If there's data, use data.

Useful info

• Our London home is a stone’s throw from Euston Station and close to Kings Cross, with tube stations on the Northern, Victoria, Piccadilly, Hammersmith & City and Circle lines all a short walk away.
• We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and people with disabilities to apply. Cazoo is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know
• In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
• This role is partially Hybrid; we are still in the process of deciding what is the best approach to office days vs work from home days. (if you have any particularity about this please let us know)