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The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Designer, Member job at Oscar

Our Oscar Design Organization is a multidisciplinary team of supportive and collaborative designers and researchers that examines the entire member journey and considers the design of systems to be as important as the artifacts we make. Our practice is human-centered, our work is rooted in empathy and research, and we lead by example and with our values.

As a Product Designer on the Member Experience team, you will help us to explore, design, and shape the vision for tools that empower our members to manage their care with Oscar. You will envision how our members find care as well as focus on improving their web and mobile app experiences.

You will generate and explore ideas, conduct discovery or usability research, sketch out, design, test and ship high-quality features, partner with your peers to shape roadmaps, and define goals for high-impact work. Most importantly, you will have the ability to challenge and propose what healthcare can look like in the future. You'll carry the voice of our members throughout our work, inspiring your team with their stories and championing the ideal experience.

You will report into a Group Product Design Manager.

Responsibilities

Define the experiences within the end-to-end journey of searching for care, from the moment a member signs up for Oscar, to their appointment with an Oscar provider
Support projects spanning across teams on the digital member experience, on both responsive web and native mobile
Become an expert on various care journey related personas and champion the needs of the user to the larger org
Own the design process and partner closely with cross-functional peers like product managers, tech leads, engineers, data scientists and business stakeholders to drive clarity around strategy and alignment on solutions
Collaborate with other product designers across the organization with feedback during critiques and thoughtful contributions to the design team at large
Structure and conduct outcomes-driven user research and usability testing
Design visually compelling experiences for all members and contribute to the Oscar design language system (anatomy)

Requirements

3+ years of experience designing digital products
Concrete examples of designing and shipping web and mobile interfaces
Ability to evaluate and balance user and business needs; think through complex systems
Experience collaborating with product managers and engineers on product specs, requirements, roadmapping, QA, and facilitating progress at all stages of a project
Iterative design methodologies and the drive to gather feedback early and often
Experience driving user research, experimentation, and referencing and interpreting analytics to validate design decisions
Highly developed time-management and organizational skills

Bonus points

Experience with the healthcare space
Illustration, animation or other forms of storytelling
Interest in design ethics and accessibility

We value designers from diverse backgrounds and will consider candidates with different types of education and relevant professional experiences in determining qualification. If you feel qualified, please apply. Your experiences and your demonstrated skill sets are far more important than your level or industry expectations.

Life at Oscar:

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

COVID-19 vaccine requirements for in-person work:

To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at [email protected] to submit an accommodations request.

*Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.

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Product Designer, Member Experience

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