Product Designer - Help & Support

The Netflix Experience Design Team (XD) is responsible for the design of all Netflix products across web, mobile and television screens. Our mission is to push the Netflix experience beyond what’s expected by crafting designs that make our members happy and measurably move the business forward.

Help & Support is a part of our Consumer Foundations design team. We enable a safe, trustworthy, and seamless experience so that consumers get the most value from Netflix. We do this through a mix of feature and platform work across Identity & Security, Messaging Ecosystem, Account Management, and of course Help & Support.

Within Help & Support, we focus on meeting users where they are and reducing customer frustration. This role will address top member pain points like streaming errors by increasing clarity and streamlining troubleshooting, as well as improving Help Center with personalized information and even multi-step guided flows. We’re also beginning to explore exciting innovation opportunities like leveraging secondary devices to help deliver context and troubleshooting instructions. So we need a lead designer that can help push us forward and look at H&S differently than most companies do.

If you have the ability to look across complex, multi-device journeys holistically while keeping an empathetic, user-centered approach, let’s talk.

Does this sound interesting but overwhelming? Please don’t self-select out; let’s figure it out together. We’d love to talk to you!

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds more substantial teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.