Product Designer, Growth / Onboarding

About Wistia

Wistia is a video marketing software company working to make business more human with video. We aim to be on the cutting-edge of marketing—both in our marketing efforts and by building products and creating content that helps our customers stay ahead of the curve. At Wistia, our goal is to make business more human. That’s a big task, but we're super excited to help the world get there faster through simple and delightful video-focused products.

Responsibilities

As a Product Designer at Wistia, you’ll help us continuously experiment and iterate through improvements to our customer experience. You’ll work with the Growth team to design beautiful, tailored experiences for first-time Wistia users discovering features across the entire product. For this role, you’ll report to our Senior Director of Product Design, and partner closely with our Growth Design Pillar Lead. You’ll be involved in each stage of development, from creative and data-driven exploration all the way to implementation and iteration. Embedded within a cohesive cross-functional team of design, product, and engineering partners, you’ll help uphold the following values and universal best practices for inclusive design with your work:

Intentional Simplicity. Design is best when the product is the simplest for users rather than the designer. Your designs strike the right balance of simplicity, making our tools straightforward and intuitive to new users versus simplistic or unremarkable.

Meaningful Creativity. This is achieved when the final product results from many inputs and active exploration. You’ll help designers add meaning through their creativity and focus their skills in ideation and creation around a real customer problem or desire.

Polished Presentation. This means much more than pixel-perfect design, it includes the assets and processes to implement the design successfully. Our team should feel inspired when we see each other’s designs at every stage along the way to implementation.

Ambitious and Determined. Ambitious design is, by definition, difficult to achieve. So when designing for the future, you’ll consider long-term benefits, not just short-term inconveniences. Helping your team be ambitious sets us up for better outcomes considering what we know about the business, the market, and excellent product design processes.

For this role you have:

• 4+ years of real-world experience designing websites, software or applications
• Meaning, you have a growing toolkit and some practical know-how to adapt your design processes to different challenges.
• Can form instincts and apply your taste to designs, but prefer to back up your decisions with concrete user insights and evidence
• Deep familiarity with modern design tools (similar but not exclusive to Figma, Sketch or Adobe XD) and design systems
• Excellent visual fundamentals of color, typography, and holistic design
• Familiarity with technical constraints and best practices for modern responsive web/mobile applications
• More than empathy - you have user-centered approaches to design, invested in user behavior and outcomes.
• Additional capabilities that would help you in this position:
• A great marketing, brand, or graphic design background: some experience designing exciting first impressions or experiences 
• Growing business sense: can balance business problems with customer problems
• Great written communication/copywriting 
• Excellent adaptability & flexibility, can quickly turn insights into new iterations or pivot directions

To be the most successful here, you will:

• Take time to step back and dream about big possibilities, not just features
• Stay inspired with a "beginner's mind": open and excited to discover new ideas
• Care about design beyond software to include your fellow designers and design's impact on the world
• Be inclusive: you don't design for your users, but with them

Working at Wistia

We try to ensure Wistia is an inclusive and diverse place where everyone feels happy, fulfilled, respected, comfortable, and welcome. We're proud to be an equal-opportunity workplace. We care a lot, so our benefits are actually benefits, not just the fun stuff like swag and snacks in the office (though we also have lots of those too!).

We know the biggest investment we can make is in our employees, so we provide:

• A competitive compensation package that includes internal equity stock options
• 401k with 3% company contribution, regardless of whether you contribute
• Fully paid healthcare, dental, and vision insurance (family plans included)
• Pre-Tax FSA and Dependent Care Account
• Fitness reimbursement
• Flexible working hours – work at the times when you operate best, or set aside time for child and/or elderly care responsibilities during traditional “office hours”
• 16 weeks paid parental leave for all new and expecting parents
• Unlimited PTO (pretty common for people to take 4+ weeks off throughout the year)
• Remote-first culture (work from anywhere in the U.S.)
• Annual professional development stipend (courses, conferences, and more)
• New hire bonus to enhance your home office set up
• Pet insurance discount

Location/Remote Opportunities

Wistia is a remote-first company. Employees can work from our beautiful office in Cambridge, MA, or anywhere in the continental US