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Product Designer

Assembled is hiring a Product Designer


Location
Contract type
Full-time
Please let Assembled know you found this offer on WeLoveProduct as a way to support us so we can keep publishing more product designer job offers.
Job description

Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Zoom, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Palantir, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more!

Signs of traction

Over the last year and a half, we’ve achieved several significant growth milestones, including:

  • Growing revenue by 5x while also delivering a 200+% NRR (net revenue retention)
  • Tripling our customer base, with notable new customers including Zoom, Asana, Wynn, Color Genomics, and Restaurants Brands International in addition to existing customers like Etsy, Stripe, Monzo, Notion, and others
  • Building out leadership in Sales, Marketing, Partnerships, and UX with SaaS veterans from Shopify, Atlassian, Flexport, and Stripe
  • Growing the Assembled team by 5x (from 12 to 65 people)
  • Launching several new product updates, including a revamped scheduling experience, agent scorecard, algorithmic scheduling automations, reporting API endpoints, and contact platform integrations
  • Forming additional strategic partnerships with leading customer experience companies, including UJET, Five9, and MaestroQA

Responsibilities

  • Deeply understand our users. You'll partner closely with our Business team to understand what different user segments need, want, and love about Assembled. You'll talk to users to really understand the use cases of the features you're designing.
  • Be the steward of our product experience. You'll tweak existing pieces of our product experience while creating new patterns that are intuitive and practical.
  • Design and help implement significant new features. You'll lead conception and design of new features and work closely with engineering to bring these features to life.
  • Improve our visual and interaction design. You'll help contribute to our design system, and collaborate with other designers in product and marketing to maintain a consistent Assembled design voice.

About you

  • Hungry and motivated. You’re determined to build something exciting and meaningful.
  • Customer first. You love talking to users and understanding their needs and desires.
  • Great visual eye. You can create clear, intuitive, and visually appealing interfaces.
  • Attention to detail. You have keen skills in designing complex workflows and interactions. You care about tables, forms and charts, and when to use them, and you have ideas about navigation and way-finding.
  • Enterprise oriented. You're excited to work with complex systems and bring them together. You can take ideas from many different types of users and distill them down. You should be able to make reasonable trade offs between simplicity and flexibility.
  • Technically curious. You have some aptitude for web front-end technology. You're able to understand engineers and work with them to build great software.

While our frontend stack involves React, and we use Figma for design, we don’t require any prior experience with either of them.

Our team continues to grow and we are looking for new members to help us transform and elevate customer support. Our values are: act like a support agent, bias towards action, and 1% better each day! We support our team by offering the following benefits: 

Monthly benefits:

  • $100 Community Support Agriculture (CSA) credit 
  • $50 Assembled user credit 
  • $100 professional development/general wellness (fitness, mental health, or professional development)

General benefits:

  • 401K through Guideline 
  • Dental and vision coverage through Guardian
  • Health insurance through Aetna, Kaiser (CA&CO), and BCBS HMSA Hawaii
  • Paid parental leave
  • Supplemental life insurance through Guardian
  • Short term disability coverage through Guardian
  • Access to Spring Health - a service which provides multiple mental health and wellness services
  • Access to Guardian's WorkLifeMatters Employee Assistance Program - offers services to help promote well-being and enhance the quality of life for you and your family
  • Additional coverage (accident, hospital, and critical illness plan) through Voya
  • Commuter benefits
  • FSA/HSA via Rippling
  • One time $300 credit for improving your home workspace

Office Perks:

  • Weekly catered lunches (3 times a week)
  • Remote and hybrid work model (in most roles) 1-2 in office days every week
  • Unlimited PTO
  • Vacation and sick time, as well as paid holidays
  • Rotating selection of in-office snacks and beverages
  • Onsite Mother's room
  • Happy hour every other week
  • Cometeer Coffee
Assembled logo

Assembled

1 job offer
A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.
Assembled has been started in 2018 and employ about 11-50 people.
How to apply
Please let Assembled know you found this offer on We Love Product as a way to support us so we can keep publishing more product designer job offers.