Product Designer

Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Zoom, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Palantir, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more!

Signs of traction

Over the last year and a half, we’ve achieved several significant growth milestones, including:

• Growing revenue by 5x while also delivering a 200+% NRR (net revenue retention)
• Tripling our customer base, with notable new customers including Zoom, Asana, Wynn, Color Genomics, and Restaurants Brands International in addition to existing customers like Etsy, Stripe, Monzo, Notion, and others
• Building out leadership in Sales, Marketing, Partnerships, and UX with SaaS veterans from Shopify, Atlassian, Flexport, and Stripe
• Growing the Assembled team by 5x (from 12 to 65 people)
• Launching several new product updates, including a revamped scheduling experience, agent scorecard, algorithmic scheduling automations, reporting API endpoints, and contact platform integrations
• Forming additional strategic partnerships with leading customer experience companies, including UJET, Five9, and MaestroQA

Responsibilities

About you

Our team continues to grow and we are looking for new members to help us transform and elevate customer support. Our values are: act like a support agent, bias towards action, and 1% better each day! We support our team by offering the following benefits: 

Monthly benefits:

• $100 Community Support Agriculture (CSA) credit 
• $50 Assembled user credit 
• $100 professional development/general wellness (fitness, mental health, or professional development)

General benefits:

• 401K through Guideline 
• Dental and vision coverage through Guardian
• Health insurance through Aetna, Kaiser (CA&CO), and BCBS HMSA Hawaii
• Paid parental leave
• Supplemental life insurance through Guardian
• Short term disability coverage through Guardian
• Access to Spring Health - a service which provides multiple mental health and wellness services
• Access to Guardian's WorkLifeMatters Employee Assistance Program - offers services to help promote well-being and enhance the quality of life for you and your family
• Additional coverage (accident, hospital, and critical illness plan) through Voya
• Commuter benefits
• FSA/HSA via Rippling
• One time $300 credit for improving your home workspace

Office Perks:

• Weekly catered lunches (3 times a week)
• Remote and hybrid work model (in most roles) 1-2 in office days every week
• Unlimited PTO
• Vacation and sick time, as well as paid holidays
• Rotating selection of in-office snacks and beverages
• Onsite Mother's room
• Happy hour every other week
• Cometeer Coffee