What is the type of contract for this position?

The contract for this position is a Freelance contract

What's the salary range for the Product Designer (6 month contract) position?

The suggested salary for this position is $1-$2,021 per day

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Designer (6 month job at Bloom & Wild

Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our vision of creating the destination for making life a little more thoughtful and beautiful, we do things differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date - we are Europe’s leading online flower company, and the UK’s fastest growing ecommerce company according to the Financial Times, growing at +100%.

In January 2021 we announced our £75 million Series D funding round, led by General Catalyst (backers of Airbnb and Deliveroo), alongside other top tier investors including Index Ventures (investors in Wise and Glossier). We are home to a family of 3 strong brands, Bloom & Wild, boomon and Bergamotte, having acquired bloomon in April 2021 and Bergamotte in July 2021. Together, we are active in 8 countries.

We really care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.

Product at Bloom & Wild

The role of the product team at Bloom & Wild is to create value for our customers and for Bloom & Wild by developing user facing (e.g. website, apps) and internal digital product (e.g. warehouse technologies). We are a team of 15 people including Product Managers and Product Designers who report to the Chief Product Officer with the team located in London, Amsterdam and fully remote. Over 60% of our Product team identify as female.

We have 5 squads which work in fortnightly sprints to deliver outcome focussed quarterly OKRs. Each of these squads is responsible for all the strategic decision making within their Product area with an associated Product Manager.

The design team operates as a Centralised Partnership model — operating as a team across eCommerce, Apps and Design Systems, while embedded in squads. We champion the user and foster collaboration to craft thoughtful, distinctive and easy to use experiences that create value, across multiple brands and platforms.

Our eComm and Apps team is formed of 3 web squads that reflect the customer journey and 1 squad that supports both our Android and iOS apps. Each squad includes a Product Manager, Product Designer, Engineering Manager, Engineers and Testers who work collaboratively with analysts, researchers and stakeholders. As we continue to level up and scale our digital product experience to support three brands across 8 countries, we’re looking for a freelance product designer to join our team as an Individual Contributor.

This role will start as leading the delivery in our Acquisition and Discovery squad and eventually transition into the Apps squad to support both our iOS and Android apps.

Acquisition and Discovery

The Acquisition and Discovery squad is a squad formed with a mission of building an outstanding browsing experience that drives efficient acquisition and fulfils a broad range of shopping missions whilst maximising the lifetime value of our customers.

- Creating a delightful, personalised browse experience that allows customers to navigate our range and buy with confidence, making sure that it is also tailored depending on the customer mission and market.

- Driving awareness and consideration of our non- core ranges including Plants and Subscriptions.

Apps

The apps squad is formed with a mission of creating an engaging app experience that makes ordering flowers on the go easy, delightful and personal. They app is key to driving loyalty and retention.

Creating compelling reasons to download our App that differentiate the experience from the web experience and from our competitors.

Finding new and exciting ways to engage our App customers.

Finding ways to make it even easier to order flowers and gifts on the go, whilst finding ways to make that experience even more joyful - whether someone is opening the App to browse, purchase or manage their order.

We are a rapidly growing, multi-brand, international business and you will need to balance high levels of ambiguity and autonomy whilst solving some of our biggest customer challenges.

The Role and Ways of Working

Reporting into the Head of Design, you will join our team of Product Designers, and work directly with the PM and tech team to shape ways to help our customers to curate, customise, and confidently purchase thoughtful gifts.

As an individual contributor, within the eComm team, you will initially lead the delivery of Acquisition and Discovery squad projects, with ownership of the end-to-end product design process. You will then transition from the Acquisition and Discovery squad and into the Apps squad

In this role, you will:

Collaborate with PMs, Researchers and Analysts to ensure designs are evidence informed and centred around our customers needs
Design simple, usable flows and experiences that bring joy to our customers
Run user research sessions to drive discovery, test designs and validate hypotheses to develop a deep empathy for our customers
Collaborate with the product and design, research, brand and business stakeholders to gain insights and input into your work
Constantly look for ways to improve our digital experience — from optimising squad metrics, identifying the right opportunities, to driving improvements in usability, copy, accessibility, and brand expression

You:

Previous experience: Experience designing responsively for the web and app, in a customer-facing growth brand, ideally in direct to consumer, eCommerce and subscription-based products
User-centred design: A portfolio that demonstrates examples of the end to end product delivery process you’ve followed — from discovery and problem framing through to delivery and outcomes
Attention to detail: Combining clearly defined content, information architecture, and creative vision to create delightful, innovative user experiences that solve customer and business problems
Problem solving: You are curious and pragmatic — combining qualitative and quantitative evidence, best practice and benchmarking to inform your design process. Equally motivated by small-tweaks and optimisations, and solving big picture problems.
Customer-empathy: You have strong customer empathy and are able to combine qualitative and quantitative evidence to deepen your understanding of customers and design to meet their needs
User research: Experience facilitating user research sessions, either independently or alongside product managers and user researchers
Communication: A confident communicator, able to explain your design decisions supported by rationale based on both industry best practices and gathered insights
Collaborative: A team player, comfortable facilitating collaborative environments to build cohesion and trust within the team
Agile practice: Experience working with product & tech teams in an Agile/Scrum environment

It would be nice if you also have...

Visual language: Comfortable creating within brand/design guidelines — and know when to bend, break and extend them
Inclusivity: Previous experience designing products that meet accessibility standards and compliance guidelines such as WCA
Design Systems: Comfortable with following conventions set by a design system, extending and contributing to pattern libraries
Tooling: Comfortable with Figma, with experience using components and styles from shared Libraries

Working Environment

We are a distributed team with two office locations in Amsterdam and London and multiple warehouse locations. Our team can choose to work from our offices as much or as little as they’d like. We don’t expect people to come in as a norm but if it makes sense to do so (team onsites, monthly meetings etc), then we’d encourage it.

We work hard to create a working culture of inclusion for our team working from office and home locations so whether you need to be at home for school pickups or want to spend time together with your co-workers we’ll do our best to make your experience a good one!

Our perks and benefits:

* 25 days holiday, with an additional day off for your birthday, plus bank holidays, totalling 34 days, per annum. There is also the option to buy an extra 5 days holiday.

* Flexible working schedule (core hours from 10-4pm).

* We offer flexible bank holidays so at any time you can trade a bank holiday day off and in its place take off another day that fits better with your beliefs, values and celebration calendar.

* Choose your laptop and any extra equipment you need to do your best work.

* Health cash plan through Simplyhealth.

* Personal Development Budget.

* Enhanced Family Friendly Policy.

* Workplace nursery - a salary sacrifice based childcare scheme.

* Cycle to work scheme.

* Pension Contribution.

* Discounts on our blooms!

* Lunch & Learns.

* Bloom & Go Wild trips (once we’re able to again).

When we’re in the office:

Our lovely, light and spacious office is conveniently located close to Vauxhall and Oval stations in London. We have an informal, inclusive and scale-up culture and those who choose to come into the office, also benefit from:

* Free snacks.

* Early finishes on Thursdays & Fridays to spend more time with each other.

* Beer, wine and soft drinks fridge.

* We’re a social bunch and love to get together to celebrate! Events include Summer & Christmas parties, post peak celebrations and team lunches.

In addition to our normal perks and benefits we’re supporting each other and maintaining our culture remotely through:

* Weekly online yoga class and access to ClassPass workout content.

* Birthdays, anniversaries, and special occasions are celebrated.

* Virtual Stand Up for weekly company updates, and Virtual Monthly Meeting to celebrate our successes and value nominations.

* Wellbeing support through our online platform, Spill, which offers online therapy sessions.

*New slack channels and ways of creating community remotely.

* Peak Treats to support our team during our busiest times!

Our Recruitment Process

We are continuing to conduct the majority of our interview processes remotely via video, this will involve a presentation and interview with Chris (Head of Digital Product Design) and Emily (Director of Product).

If you have a portfolio link, please add this in the 'Links' section of your application so we can consider this when reviewing.

Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and would love to hear from you directly on how we can improve. If you have any suggestions please feel free to let us know.

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Product Designer (6 month contract)

In this role, you will:

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