Product Design Manager

Klaviyo is a technology company that combines customer data and marketing software. We help businesses of every size — from entrepreneurs to iconic brands — deliver amazing experiences across email and other owned channels. We thrive on solving challenging problems and our mission is to empower creators to own their destiny.

About the Team:

Our Product Design team is organized into a series of product pillars, where multiple teams contribute to the goals of a larger mission. This role sits within the Data Infrastructure pillar, which focuses on the data flow throughout the Klaviyo application.

The designers in this pillar create and maintain the infrastructure required for Klaviyo developers and customers to build and leverage product features - including data integrations, data storage, and events. This is the team that makes data throughout the Klaviyo product ecosystem possible.

About the Role:

We are looking for a Lead Product Designer for our Data Infrastructure Pillar who will be responsible for managing a team of designers and be the go-to expert when it comes to the craft and logic of design. You are expected to utilize your full range of people management skills, product strategy, product design, interaction design, and visual design skills to help guide the team to build great products that address our user’s ever growing needs. 

You know how to embrace complex problems, and turn elegant solutions into reality by understanding how to have impact on product roadmaps, while also motivating a team of direct reports towards success. You can bring out the best in your team by creating opportunities, eliminating roadblocks, and inspiring creativity. You are successful at building influence and partnerships across the organization - helping to drive key decisions that will shape the future of Klaviyo.

Klaviyo Design Elsewhere:

Design Blog ?
Dribbble ?
Design Podcast ?️

How You'll Have an Impact

• Build and manage a talented and diverse team of designers working on Klaviyo’s data infrastructure product area
• Get design projects on the roadmap, ship them, and drive measurable results
• Lead and coordinate multiple complex projects at the same time
• Organize and moderate design critiques as an in-house expert
• Drive process improvements, from creation to adoption
• Adapt the design process for cross-functional problem solving
• Contribute to building Klaviyo’s design culture

What You’ll Need

• 8+ years of professional design experience
• Experience with mentoring, coaching, or managing other designers
• A portfolio of complex projects supporting end-to-end product development cycle, from problem definition to product adoption
• The flexibility to be a great collaborator in a fast-paced, dynamic environment
• Excellent written and verbal communication & storytelling skills

Nice to Have:

• Past work building developer ecosystems or tools
• Experience working on some marketplace level interactions
• The capability to take a unique (or even unpopular) stand on an issue and facilitate a productive outcome
• Experience with hiring and building teams